Senior Wireless Network Engineer
Can be based out of Belfast, Birmingham, Chesterfield, Manchester or London (Hybrid working)
£62,000 to £72,000 + 10% Bonus + 10% Pension + Excellent Benefits inc free shares
The business will support the application for security clearance. Due to the nature of work, the individual has to be a UK national or have lived and worked in the UK for the past 5 consecutive years.
This Role in a Nutshell:
A Senior Wireless Network Engineer (CCNP or equivalent), experienced working within a systems integrator support environment with extensive wireless troubleshooting/design experience across Cisco, Meraki, Fortinet & Aruba
About the Business
Be a part of one of the largest and most monumental brands in the UK. Operating across 150+ countries, with several thousand redeployment opportunities at any one time, this is a business where you will never sit still, (unless you want too of course)!
This is a rare opportunity to join a team that is focused on rapidly growing the business's market share by bringing to market innovative, customer-orientated propositions.
About this Role
This role provides technical support and managed services to customers through the use of Data Services technologies, 24x7x365 days a year. By using market-leading products and applying quality and intellectual property, the business provides customers with services to facilitate their objectives through the power of communication.
The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.
Skills & Experience Required:
Extensive experience working within a systems integrator support environment as a highly-skilled technical engineer.
(Apply online only) ENWLSD (Designing Cisco Enterprise Wireless Networks) / (Apply online only) ENWLSI (Implementing Cisco Enterprise Wireless Networks) Certified or alternate vendor equivalent.
Extensive wireless troubleshooting/design experience across Cisco/Meraki/Fortinet/Aruba
Extensive Trouble to Resolve 3rd Line Network LAN/WLAN engineering experience
Data Centre/Nexus T2R/Design experience (Cisco DDCOR preferable).
Fortinet LAN and Wireless experience preferable
DevNet associate accreditation preferable
In-depth knowledge of EMS products, customer IT systems and applications.
Experience in working across the service lifecycle, supporting and costing bids as a subject matter expert.
Possesses a deep level of technical knowledge of Data Services technologies and associated management applications.
Have strong service improvement and service transformation skills.
Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
Must be willing to be on call (currently 1 week in 12).You'll have the following responsibilities
Perform a SME role for designated clients and technologies
Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business.
Responsible for pro-active review and maintenance of customer infrastructure
Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio.
Deal with customer requests in line with Service definitions and SLA's.
To escalate and manage incidents and requests to vendors in a timely fashion.
Management and documentation of information relating to customer incidents, service requests, changes and problems, and the effective communication of progress of such events to all stakeholders in line with internal process.
Collaborate with all business units to bring about timely resolution of technical issues.
Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.Benefits
Life assurance cover
25 days' annual leave, plus bank holidays, and additional days for length of service
You'll enjoy access to 100s of instant discounts for restaurants, shops, and the cinema. These include money off your weekly shop and discounts on gift/shopping vouchers.
£500 worth of shares for free annually.
World-class training and developmentKeywords: 32147, Wireless Networking, Enterprise Network Design, Cisco, Meraki, Aruba, Fortinet, Nexus T2R, CCNP, WLAN, CCIE, CWNA