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Operations Administrator - Client Admin

Raymond James
Closing date
26 Jun 2022

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Contract Type
Full Time
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As an Operations Client Administrator you will be responsible for supporting a variety of administration duties including document screening, account opening, deceased account processing, technical queries (both internal and external) and ad hoc project work.

Client On-Boarding:
  • Screening anti money laundering "AML" documentation for all types of accounts: GIA/ISAs/Pensions/OPBs/Trusts etc.
  • Validating documents such as cheques and W-8's
  • Account opening
  • Continuous monitoring of pending accounts
  • Dealing with all Client On-Boarding internal and external queries within our agreed service level

Client Administration:
  • Administration of deceased accounts, including the request of probate valuations
  • Administration of account closures, including the calculation and deduction of closing fees
  • Allocating valid W-8 forms to accounts and chasing expired documentation
  • Periodic review of provider signatory lists
  • All types of static data amendments
  • Client and provider payments
  • Initial ISA subscriptions
  • Internal client journals
  • Setting up regular payment / standing orders / income sweeps
  • Deducting ad hoc charges such as custody, financial adviser, management, valuation fees etc.
  • Deal with all client administration & internal/external queries within our agreed service level
  • Build and maintain a working knowledge of the Raymond James operating environment

  • Ensure that accurate controls and records are maintained
  • Monitor work levels & the group mailbox to ensure all items are processed within agreed service standards
  • Ensure robust departmental procedure manuals are reviewed and maintained
  • Keep abreast of regulatory and industry developments through reading and attendance at relevant seminars
  • Assist with the transition of new offices
  • Ad hoc projects and other duties as assigned

Specialist/Technical Knowledge:
  • Good working knowledge of retail financial services, investment management or stockbroking operations
  • Exposure to manual processing essential
  • Knowledge of GIA/ISA/OPB & SIPP products
  • Experienced in AML and KYC requirements
  • Industry exams an advantage
  • Excellent knowledge of Microsoft packages, especially Word & Excel

  • Ensure our Service 1st culture is adhered to and maintained at all times
  • Desire to be involved with all aspects of the business taking a hands-on approach
  • Ability to expand and grow with the business
  • Able to work effectively, both independently and as part of a team
  • Demonstrates a positive attitude reflected in day to day conduct
  • Able to provide pragmatic advice
  • Uses initiative and applies knowledge acquired to problem solving
  • Ability to work under pressure and to deadlines
  • Quality orientated. Pays attention to detail
  • Good interpersonal and communication skills (verbal and written)
  • Sound organisational and time management skills with the ability to multi-task
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