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IT Senior Systems Engineer

Employer
Pension Insurance Corporation plc
Location
UK
Salary
Competitive
Closing date
26 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Role purpose:

  • Multi disciplinary Senior level engineer with a lead design role in storage, messaging and communications technologies both on-premise and in the cloud.
  • Oversight of third party implementation and support activities, service and systems design, quality control and problem investigation/remediation.
  • Deep knowledge of desktop, server and network infrastructure, applications and operating systems. Providing escalation support for Service Desk and second line engineers, implementing new systems and developing a excellent understanding of the company infrastructure.
  • The post holder will be required to work shifts and may be expected to work outside normal business hours including extended hours from time to time.


Key responsibilities:

  • Act as an escalation point for second line support analysts including end user support
  • Deputise for the IT Systems Team Lead and attend management meetings.
  • Assist with the design, implementation and administration of IT on-premise and cloud services, to ensure high levels of availability.
  • Provide oversight / QA of third party services and advise management on performance or quality issues
  • Adhere to company policies, standards and service guidelines in order to deliver an excellent quality of service to staff and clients
  • Ensure that regulatory controls and risks are observed, documented and maintained at all times
  • Continually work to improve existing services and technologies
  • Collaborate with other internal business teams and assist with BAU support as required
  • Perform root cause analysis of complex technical issues spanning multiple systems
  • Ensure operational systems are maintained to a high standard
  • Undertake remediation work identified through vulnerability management, pen testing or security controls
  • Provide technical assistance to Business projects, initiatives and demands
  • Contribute to the evolution of our IT infrastructure.
  • Empower the Service Desk and assist with transition of services into support
  • Lead on BAU incident management to ensure issues are resolved and services restored within SLA's
  • Assist the IT Systems Team Lead with Major Incident Management


Knowledge, experience, skills and abilities:

Essential:
  • At least 5 years experience in an operational IT Systems team
  • Extensive knowledge of Azure or similar cloud technology stack, SSO, Citrix, Exchange, networking, messaging, communications and storage technologies
  • Scripting and coding skills, eg Powershell
  • Experience of Fortigate firewalls, VPN, switching and routing.
  • Experience of O365 and associated tools & applications.
  • Familiarity with Endpoint Manager
  • Experience of VMware, HA, SRM, NSX and a hyperconverged environment
  • Ability to maintain, manage and Administer an SCCM environment
  • A drive to achieve and maintain excellent quality standards
  • Windows & UNIX/Linux operating systems (including hardening and patching of core OS as well as utilisation of command line tools)
  • Able to analyse technical and non-technical data to decipher, prioritise and act upon findings
  • Keeps up to date with industry trends, technologies, threats and changes in the technology landscape
  • Good understanding of IT Security best practices
  • Excellent oral and written communication skills
  • Ability to communicate technical principles and issues to all levels
  • Excellent customer service skills
  • Strong problem management skills
  • Ability to work to firm deadlines and prioritise a diverse workload.
  • An ability to transfer knowledge to other members of the IT team and mentor less experienced staff within the team
  • Dedicated Team player with a collaborative working style.
  • Ability to self manage


Desirable:
  • Degree level qualification in a related field
  • Experience within a regulated environment or financial services.
  • Dedicated Team player
  • Experience in supplier and third party management
  • ITIL qualified to foundation level


Qualifications:

At least two of:
  • Educated to Degree level or 5 years experience in a technical IT Services environment
  • COMPTIA A+
  • CCNA or equivalent experience
  • ITIL Foundation
  • Microsoft certified
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