Multi disciplinary Senior level engineer with a lead design role in storage, messaging and communications technologies both on-premise and in the cloud.
Oversight of third party implementation and support activities, service and systems design, quality control and problem investigation/remediation.
Deep knowledge of desktop, server and network infrastructure, applications and operating systems. Providing escalation support for Service Desk and second line engineers, implementing new systems and developing a excellent understanding of the company infrastructure.
The post holder will be required to work shifts and may be expected to work outside normal business hours including extended hours from time to time.
Act as an escalation point for second line support analysts including end user support
Deputise for the IT Systems Team Lead and attend management meetings.
Assist with the design, implementation and administration of IT on-premise and cloud services, to ensure high levels of availability.
Provide oversight / QA of third party services and advise management on performance or quality issues
Adhere to company policies, standards and service guidelines in order to deliver an excellent quality of service to staff and clients
Ensure that regulatory controls and risks are observed, documented and maintained at all times
Continually work to improve existing services and technologies
Collaborate with other internal business teams and assist with BAU support as required
Perform root cause analysis of complex technical issues spanning multiple systems
Ensure operational systems are maintained to a high standard
Undertake remediation work identified through vulnerability management, pen testing or security controls
Provide technical assistance to Business projects, initiatives and demands
Contribute to the evolution of our IT infrastructure.
Empower the Service Desk and assist with transition of services into support
Lead on BAU incident management to ensure issues are resolved and services restored within SLA's
Assist the IT Systems Team Lead with Major Incident Management
Knowledge, experience, skills and abilities:
At least 5 years experience in an operational IT Systems team
Extensive knowledge of Azure or similar cloud technology stack, SSO, Citrix, Exchange, networking, messaging, communications and storage technologies
Scripting and coding skills, eg Powershell
Experience of Fortigate firewalls, VPN, switching and routing.
Experience of O365 and associated tools & applications.
Familiarity with Endpoint Manager
Experience of VMware, HA, SRM, NSX and a hyperconverged environment
Ability to maintain, manage and Administer an SCCM environment
A drive to achieve and maintain excellent quality standards
Windows & UNIX/Linux operating systems (including hardening and patching of core OS as well as utilisation of command line tools)
Able to analyse technical and non-technical data to decipher, prioritise and act upon findings
Keeps up to date with industry trends, technologies, threats and changes in the technology landscape
Good understanding of IT Security best practices
Excellent oral and written communication skills
Ability to communicate technical principles and issues to all levels
Excellent customer service skills
Strong problem management skills
Ability to work to firm deadlines and prioritise a diverse workload.
An ability to transfer knowledge to other members of the IT team and mentor less experienced staff within the team
Dedicated Team player with a collaborative working style.
Ability to self manage
Degree level qualification in a related field
Experience within a regulated environment or financial services.
Dedicated Team player
Experience in supplier and third party management
ITIL qualified to foundation level
At least two of:
Educated to Degree level or 5 years experience in a technical IT Services environment