What is a Global Process Owner (GPO)?
Global process owners (GPOs) are individuals who own an end-to-end process across functional silos, geographic and business unit boundaries.
They will be accountable for the building, standardising and maintaining processes throughout the business operating model structure.
This responsibility includes end to end strategic and transactional processes related to sales, commercial, purchasing, finance, operations, people, technology, data and performance management throughout the organisation.
The GPO's will work as a team, alongside the SAP Technical Team and the business teams to drive the following key areas of focus:
What are the Key Competencies of a GPO?
- Ownership and protection of the global processes
- Continuous improvement, leveraging the power of SAP and other tools to drive process automation, ensuring standardisation of processes and improved effectiveness, efficiency and control across Exertis
- Leading expansion of the SAP business coverage
- Optimising end-to-end processes across all functional areas
- Identification and resolution of outstanding process and system pain points / bottlenecks
- Breaking down of any functional / organisational barriers to process improvements
- Communication of and gaining buy in for continuous improvement initiatives
How will the GPO Add Value?
- Strategic thinker but also ability to be detail orientated
- Leadership skills to influence multiple stakeholders / users, able to gain buy in for change
- Action and delivery orientated
- High degree of process and functional knowledge
- Strong written and verbal communication
- Demonstrate a strong awareness of and commitment to all Exertis policies and procedures including our Ethics/Compliance and the DCC Group Code of Conduct.
What Kind of Person would make a great GPO?
- Setting and managing the strategic improvement agenda
- Creating a vision of how the pieces of the end-to-end processes come together, how they are most efficiency supported and improved
- Where to focus attention and how to drive to functional and end to end success
- Aligning the organisation
- Everyone pulling in the same direction
- Both internally and externally with customers and vendors
- Changing behaviour
- Educating the key stakeholders as to the benefits of process and system changes
- Involving the super user community in the design process and providing on-going feedback
- Reinforcing the cultural norms
- Understanding how Exertis works now, making that a strength not a weakness e.g. multi locations, split functionality, entrepreneurial spirit, ideas driven
- Reinforcing the brand
- Support the brand when dealing with employees, customers and vendors
- Optimising processes, by its nature, brings unexpected challenges, therefore, this role requires a dynamic and flexible individual who is not fazed working under their own initiative
- Systems savvy with great experience of SAP processes ideally within Exertis
- Highly organised - task-based / action based / logical process-based approach to work
- High attention to detail and will self-check work, being the expert in their area
- Strong presentation skills - ability to present complex data "cleanly" and "simply"
- Organised self-starter with ability to plan & prioritise one's own workload
- Strong communicator and keen to engage with the wider business
- Very tenacious - won't take no for an answer, when it's the right answer
- Strong cross-functional team player and influencer
- Highly motivated & enthusiastic with a "can do" mentality
- Disciplined and able to work under pressure to achieve tight deadlines
The Operations GPO will need to forge strong relationships with the operations stakeholders (Ops Director, GM's) and stakeholders in the O2C departments as well as working closely with the O2C, Finance and P2P GPO's to ensure that operational impacts resulting from other processes and projects are understood and catered for appropriately.
A key element to this role will be the assessment, planning and roll-out management of operational projects and physical implementations (layout changes etc) within the warehouse(s) and a dotted line into the Operations Director will exist to allow the effective management of this.