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2nd Line Engineer - night-shifts, up to £27500

Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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2nd Line Engineer - night-shifts, up to £27500

2nd line engineer

Location: Sheffield

Shifts: 4 on 4 off working Nights 20:00 to 06:00 (week 1) and 22:00 to 08:00 (week 2)

2nd Line Engineer's required to work on a fun, night-shift pattern working with a leading technology company in the city, exclusively working with Hays Technology. Working for a vibrant, forward-thinking and diverse organisation with a 'family feel' working environment. Investing in their people is one of the core values of the company; often going out for meals and drinks after work on Fridays. Annual holidays increase with length of service. Westfield Health and overseas opportunities are additional benefits working with this tech giant. Annual gala feast at the end of the year celebrating achievements. 2nd Line Engineers required to work for a multi award-winning, multilingual and multinational customer basis.

As a 2nd Line Engineer, responsibilities will include:

  • Shift based cover for the Support Centre and Data Centre. Hours covered:
  • Implementing approved changes on the Core infrastructure in accordance with the change management policy.
  • Management of the Second Line Issues box in line with published KPIs.
  • Supporting and managing escalated tickets from the First Line teams.
  • Working with Second Line Delivery Engineers during site installations.
  • Dealing with company & third-party engineers.
  • 4 night shifts, then 4 off.
  • Night shift hours are - 20:00 to 06:00 (week 1) and 22:00 to 08:00 (week 2)
  • Provide 2nd line support for site infrastructure including switches, routers, and wireless APs.
  • Monitoring of site infrastructure and carrying out power checks with assistance from site staff.
  • Incident management during outages.
  • Manage escalations of tickets to engineering.
  • Complete projects & audits set & managed by NOC team or Support Management.
  • Site level capacity management.
  • Adherence to company policies and procedures, including, but not limited to all the relevant Information Security policies and procedures

The skills of the successful 2nd Line Engineer:

  • Previous experience in networking ideally in ISP/MSP environment
  • Excellent working knowledge of operating systems to include Windows/MacOS/Linux
  • Good understanding of networking technologies (TCP/IP, DNS, IPV4, IPV6, DHCP)
  • Experience with CLI environments (Within Linux, Switches, Routers & Firewalls)
  • Ability to translate technical solutions into non-technical language
  • A logical approach to problem solving
  • Excellent written and oral English
  • Experience with large volumes of switches/routers in production environment
  • Experience with large scale deployments of wireless infrastructure
  • Relevant industry qualifications/accreditations (i.e Cisco CCNA)
  • Previous experience in a night shift role

This 2nd Line Engineer role would suite anyone fresh from university or anyone interested in learning to code. Well-being is at the forefront of employee culture and this tech leader is no stranger to catering to the needs of their own.

If you want to join a winning team, offering internal progression, an office space with great transport links, please click apply NOW!
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