Head of IT Service Delivery
Permanent role paying up to £65,000 + bonus and benefits
Located in Derby but with a hybrid working policy of 2 days per week in the office and 3 days based from home.
My client is the UK's leading provider of corporate workwear supplying some of the biggest companies across the UK and the globe. They have multiple sites in the UK as well as a few international locations and they have a workforce in the region of 650 staff.
Due to continued growth this is a new role for a Head of Service Delivery to take the day to day responsibility for the performance of the internal IT functions and external suppliers of the IT service for the group. The role will ensure that the IT team deliver highly innovative, secure and customer focussed IT service that supports the overall business strategy and vision whilst maintaining the IT service policies and procedures and recommending / implementing continuous improvements.
Day to day you will be responsible for holding the IT suppliers and partners to account by implementing formal service reviews and supporting the contract owners with service level management. You will create a service delivery strategy, manage the outsourced IT service desk function, own the change and release management policy, validate disaster recovery plan testing and much more.
The successful candidate will be ITIL certified and will have a proven track record in an IT service lead role where you will have previously managed contracts and suppliers as well as developed high performing teams and maintained compliance of standards and policies with appropriate controls implemented. This is a highly strategic position.
This is a super opportunity to join a market leading business that is in the early stages of a significant transformation journey. Being a newly created role you will be able to define, own and deliver the IT service strategy how you see fit.
Please don't hesitate to apply or give me a call for further information. All relevant applications will be responded to within 72 hours.