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Head of IT Infrastructure Delivery

Hays Specialist Recruitment Limited
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Market Leading National Organisation - Hybrid Working - Bedfordshire Hays are pleased to be exclusively supporting the Bedfordshire based head office of an established national organisation who are now seeking to appoint a Head of IT Infrastructure Delivery.This exciting role will be responsible for the delivery and management of a diverse set of high quality, reliable technical IT services across the business, ensuring that service excellence is achieved through a highly motivated team of 18.Key responsibilities will include:
  • Managing the relationships and improving collaboration between Infrastructure and the wider IT team and 3rd party software providers in relation to operational business change activities affecting key business applications.
  • To oversee compliance with the agreed change control process, ensuring that all changes are appropriately detailed, formally approved and implemented in a controlled way
  • Ensuring that all incidents, requests, changes and tasks are managed in line with agreed service levels, ensuring customers are regularly updated with progress.
  • Developing a business and end user focused service mentality in line with service best practice, ensuring compliance with IT infrastructure policies, standards, procedures and guidelines.
  • Demonstrates credibility at all levels by communicating effectively with direct team members, the Directors and IT Exec leadership, together with End Users
  • Taking proactive ownership of complex operational issues alongside developing an Operating Model that drives efficiency and end user satisfaction through analytics, well designed processes and maximum value from technology.
  • Collaborating with PMO and others to ensure skillset and availability of the team align to business demand, highlighting risk when this cannot be met.

The role offers a hybrid working pattern which will require 2-3 days per week based at our clients office in Bedfordshire This position will suit a proven people manager with strong leadership and influencing skills, who is able to prioritise tasks when working at pace and under pressure.An excellent salary plus 10% bonus package is available alongside 25 days holiday and other large company benefits.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at
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