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Customer Analyst

Employer
Harnham
Location
UK
Salary
Competitive
Closing date
26 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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CUSTOMER ANALYST

STAFFORDSHIRE (hybrid)

£25,000 - £35,000

This is an exciting opportunity to work as a Customer Analyst, joining the Customer Analytics team twice a week in the Burton office, or even once a week in one of their on-site locations! With the chance to be part of their exciting venture of understanding their customer feedback and general customer insight, this position would be perfect for someone looking to set themselves up in their Insights Analytics career with an established company. This role would suit a young analyst based in Staffordshire or the West Midlands, looking to gain excellent experience and improve their existing skillset in insight analytics.

THE COMPANY:

This is a well-established hospitality company, leaders in their sector, with exciting plans following the post-pandemic bounce-back. As they go through their transformation, they have plenty of exciting prospects and projects lined up, all using data more to create a single view of the customer.

THE ROLE:

As the Customer Analyst, you will be joining the Customer Analytics team, as well as reporting to the Head of Customer Insight. You can expect to work on exciting projects, such as:
  • Conducting analysis of various data, including survey data, customer behaviour, and different qualitative and quantitative activities with Excel and SQL
  • Use this analysis to produce actionable insights that can help improve company service
  • Make recommendations to the business based off your insights to improve customer service
  • Report and present analysis findings, doing data storytelling to stakeholders and the wider business
  • Understand the driving factors behind customer satisfaction

YOUR SKILLS AND EXPERIENCE:

As the Customer Analyst, you will be expected to:
  • Have experience of conducting data analysis, using Excel or SQL
  • Preferably have experience with a dashboarding tool, like Tableau, Power BI or Qlik and producing insights based off this analysis
  • Have effective communication for liaising with stakeholders and the wider business
  • Be able to write written reports and communicate findings efficiently
  • Be data and tech literate, with a basic understanding in statistical methods
  • Show a willingness to learn as a critical thinker and curious individual

SALARY AND BENEFITS:
  • £25,000 - £35,000
  • Generous holiday
  • Discount across the business
  • A great team with an amiable culture to join
  • Continuous learning and development - various programmes and courses
  • Hybrid working - flexible, 2 days a week in the office, possible extra day with the team on-site

HOW TO APPLY:

Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page.
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