Northampton Partnership Homes is responsible for managing over 11,000 homes across Northampton. If you have great customer service skills, are customer focused, proactive and have experience of carrying out analysis of data, we have an exciting opportunity to join us in improving services for tenants.
If you choose to take this exciting opportunity, you will play a vital role in supporting Northampton Partnership Homes' Performance Management framework, focusing on ensuring we take into account the voice and needs of our customers and continue to provide transparent information on how we are performing. Based within the Corporate Services and ICT Team, the post holder will be required to work as part of a customer focused team supporting the wider business, providing intelligence information and data analysis to improve services to the wider business. This will involve supporting NPH to gather and report on customer intelligence including; learning from customer complaints, conducting satisfaction surveys and provide analysis of operational performance, risk management and audit action data.
In order to be successful, you will need to have excellent interpersonal skills, the ability to work with people at all levels across the organisation and experience of performance management processes and systems, as well as having the ability to analyse and present complex information in different formats to different audiences. Excellent excel skills are essential to this role.
The work of the team is varied and fast paced and will include using your extensive communication and customer service experience to support effective complaint handling across the business and support the processing of Freedom of Information and Subject Access Requests.