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3rd Line Engineer - Monument - Up to £43,000

Employer
Lynx Recruitment Ltd
Location
UK
Salary
Competitive
Closing date
26 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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3rd Line Engineer - Monument - Up to £43,000

3rd Line Engineer required for a leading independent investment platform.

You will be acting as a point of escalation for the IT Systems Support team and responsible for providing support for internal staff members. Customer service is at the forefront of this position so you must be able to demonstrate the ability to offer a high-level of service over the phone and in person within defined SLA's. This position will afford you the opportunity for growth and progression within your career.

Responsibilities:

* Acting as a point of escalation for 1st and 2nd Line Support on the team.

* Acting as a liaison between the System Support and System Administration teams.

* Maintaining constant communication with the Head of System Support on all matters affecting the team.

* Ensuring that we are using the right tool sets / software with a consistent approach within the team and business.

* Reviewing on an ongoing basis of the software within our estate to ensure the software meets its business purpose and security/access needs.

* Resolving and documenting tickets, escalating where necessary to management on high risk or business critical issues.

Key Skills:

* In depth knowledge of Windows 10

* PowerShell, CMD or Bash

* Linux experience (any flavour)

* Microsoft365 or Exchange

* DHCP, DNS, TCP/IP

* Windows Servers

If this position sounds of interest, please apply with an up to date CV
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