We are working with a membership organisation whose mission is to save, protect and rebuild lives through effective humanitarian response to recruit for a Direct Marketing and Supporter Services Officer.Reporting to Direct marketing manager you will be responsible for the day-to-day management and delivery of supporter care services and community fundraising within the organisation.This is a permanent, full-time role based in London and offers flexibility with working hours with salary of £32,000 per annum. As the Direct Marketing and Supporter Services Officer, you will be responsible for the monitoring and internal control procedures within the context of supporter care. You will assist with the organisation's ongoing compliance with statutory regulations, GDPR, the Data Protection Act, the Fundraising Code of Practice and Gift Aid regulationsYou will manage and develop necessary temporary staff, volunteers, and/or supplier staff to ensure that the Supporter Services team is capable of fully achieving its agreed targets. You will manage and improve the organisations approach to community fundraising, particularly in relation to the care and stewardship of community fundraisers once they have decided to support an appeal.You may on occasions be required to work additional hours in response to the business appeal, events held outside office hours or to extra workload. Where possible, notice of this will be given and TOIL (time off in lieu) is available.To be considered for the role you will have the following skill, knowledge, and experience: *Experience of database management and coordination - including managing and developing office electronic and manual donor administrative systems, including supporter database *Experience of providing customer care *Sound knowledge and understanding of Gift Aid and tax efficient giving *Solid understanding of data protection laws that are relevant to collecting and using data *Strong communication skills *Excellent organisational skills *Flexibility If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.