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Systems Support Engineer

Employer
PA Consulting Group
Location
UK
Salary
Competitive
Closing date
26 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Company Description
About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

PA. Bringing Ingenuity to Life.
Job Description
To join the London Service Delivery team, working on support tickets against an agreed service level. Linking up with the Global Helpdesk and 2nd line colleagues to provide good advice to our people. Complete Laptop/Mac and mobile builds to PA specifications.

Understand the need to comply with firm wide processes, escalate issues as appropriate and work with the London team lead to optimise the support the IT team provide.

Manage stock levels, work with colleagues to support team meetings and provide input to service analysis and reviews when asked. Demonstrate strong technical knowledge and be flexible with wide ranging requests for help.

You must be able to to obtain Security Clearance!

Duties will include but not limited to
  • Fix problems that are brought directly to the support team and work with the helpdesk in Cambridge on quick fixes
  • To be willing to develop IT skills over time that enable you to fix more complex problems or solve incidents that take a longer period of time
  • To manage stock levels and our calendar of work, maintaining team efficiency through re-scheduling of non-arrivals
  • To ensure all work is captured on the call logging system for future reference
  • To be willing to make service improvement suggestions, be open to change and help improve the service we provide to our people


Qualifications
  • Evidence of having worked in any sort of customer service capacity would be advantageous
  • Ideal candidate will have experience of working in a corporate environment
  • Familiarity with Windows OS, Mac OSX, Android phones, iOS phones & Office suite would be a distinct advantage

Personal Qualities
  • This role is 100% Customer-facing, so an ability to engage with all users (from CEO to junior support staff) is critical, as is the ability to effectively annotate reported issues and ask relevant questions
  • Ability to work as part of a multi-disciplinary team
  • General interest in IT issues and developments
  • Organised and tidy manner
  • Good reporting skills
  • Ability to work independently
  • Ability to take initiative
  • A-Level (or equivalent), preferably Computer Science related. But able to demonstrate a solid education background
Additional Information
Inclusion & Diversity

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skill sets. This diversity stimulates a rich, creative environment one in which our people develop, and our clients enjoy enduring results. Were committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PAs goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us on
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