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EUC Engineer

Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Job Description

EUC Engineer

Position Description

If it takes seriously complex IT systems to keep your organisational skills challenged, and you've never encountered a network you didn't want to improve, there's a digital revolution brewing in the UK that could use your talents.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people's lives, you can be sure we'll do the same for you.
And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better. Join CGI as an EUC Engineer, supporting our exciting, high-profile client base.

Your future duties and responsibilities

Working for CGI, onsite at one of our automotive clients our EUC Engineers are responsible for monitoring and responding to incidents, catalogue task and problem tickets. You will become part of a dynamic team responsible for the onsite IT requirements and the day-to-day delivery of service from CGI.

Key Activities
•Monitor and respond to Help desk incidents and Work Orders and requests to meet SLA's
•Troubleshooting and investigating technical incidents through to resolution
•Configuration, deployment, and support of end user hardware (laptops, desktops, Mobile phones etc)
•Performing daily system checks.
•Updating Config Management/ CI database
•Maintenance and creation of technical documentation as required
•Responding to client support requests.
•Troubleshooting hardware and software issues.
•Installing and maintaining hardware and computer peripherals.
•Installing and upgrading operating systems and computer software.
•Troubleshooting networking and connection issues.
•Advising on software or hardware upgrades.
•Providing basic training in computer operation and management.
•Completion of IMAC requests

Required qualifications to be successful in this role

You will have demonstrable experience within a digital workplace or end-user environment.

Key Skills
•Ability to repair and to fault find
•Attention to detail will be key,
•Strong communication and teamwork skills
•Wide variation of technical awareness
•Adaptable style to be able to get and convey the right information.
•IT Service Management system/ Service Now
•Windows 10 Support
•Knowledge of popular operating systems, software applications, and remote connection systems.

Demonstrated Skills and Experience
Experience of working with End user devices to understand the basic principles of PC architecture.
Previous knowledge or use of ServiceNow, SCCM, MEMC is desirable

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
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