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Partner Lead - Education

Employer
Morgan McKinley
Location
UK
Salary
Competitive
Closing date
28 Jun 2022

View more

Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Job Summary
  • London
  • Contract
  • BBBH818773
  • Jun 10, 2022
  • £20 - £25ph

Job Description
Customer Success Manager - E-Learning

Tenure - 12 months

Overall Responsibilities:

The Partner Lead defines and enforces operating principles for our partner facilitator network. This includes capacity management (i.e. how many facilitators we need to achieve our workshop targets), establishing skill requirements, setting the cadence of operational meetings and creating escalation processes. They do that by building and maintaining trusted relationships with partners, communicating strategy, capturing feedback and using it as input to iterate our partner processes. The Partner Lead also supports different functions to monitor and improve the quality of workshop deliveries.

Top 3 Daily Responsibilities:
  • Manage day-to-day execution of partner operations by acting as a key point of contact for delivery partners across EMEA. This includes solving resourcing issues, onboarding new partners and facilitators, monitoring metrics such as cancellation rates and delivering training updates for the existing facilitator network to ensure we have best-in-class talent.
  • Act as partner facilitator network liaison within the team and help curriculum teams to optimize for quality at scale. Conversely, communicate and enforce delivery principles towards facilitators.
  • Manage a significant part of the delivery budget, forecasting quarterly spend, managing purchase orders and invoices, keeping other functions and Google finance teams updated.

Skill/Experience/Education

Mandatory 3+ years of experience managing business partner and customer relationships.. 2+ years of experience managing training programmes in a company, at university or equivalent. Fluent in written and spoken English. Experience in building partner or customer relationships and negotiations skills. High attention to detail with excellent organizational and analytical skills. Ability to craft concise and compelling comms to internal stakeholders and external partners. Able to manage ambiguity and balancing competing objectives. Experience working with Workspace products such as Spreadsheets, Forms, Slides, Documents. Capability to handle multiple projects and stakeholders.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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