Revenues Council Tax Officer

JT Recruit
Closing date
14 Jul 2022

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Contract Type
Full Time
Our local authority are looking for Revenues Council Tax Officer to join their team on a temporary basis, to To undertake the range of activities involved in the billing, collection and general administration of council tax.
To apply for the role you must have the below skills:
* Knowledge of, and experience of applying, the legislative framework for the billing and recovery of council tax
* The ability to undertake all aspects of council tax administration including discounts, exemptions, change of addresses, deceased accounts
* Ability to understand and interpret constantly changing legislation and technical information
* Problem solving skills
* Computer literate. Experienced in Word and Excel and able to identify technological solutions to improve the service
* Excellent planning and organisational skills
* Use discretion, within broad guidelines, to reply to letters, emails and phone calls and take appropriate follow up action when required
* Responsible for obtaining, maintaining and monitoring all relevant information for the purposes of liability in line with operational standards
* Responsible for, in accordance with operational standards, obtaining, maintaining and monitoring recovery and collection of council tax owed to the Council
* Refer cases to collection agents and liaise on any enquiries.
* Identify and take appropriate action in respect of vulnerable cases
* Excellent written, verbal and interpersonal communication skills
* Excellent customer service skills
* IRRV technically qualified or equivalent knowledge and experience
* Awareness of equalities and data protection legislation
* At least 2 years' experience within a council tax environment
* Recent experience of using the Capita Academy processing database
* The capacity to be based at home

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