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IT Service Manager

Department of Work & Pensions
Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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DWP. Digital with Purpose.

This is a great opportunity to join our community of experts at DWP Digital as an IT Service Manager.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support some of the most vulnerable people in our society.

We're driving a once-in-a-generation transformation of government services used by millions of people. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions.

The DWP products and services we maintain and modernise will be used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

You'll be working in our brilliant Working Age team. We have clear mission to transform the way DWP delivers customer facing services.

We're building and modernising products and services so that millions of people get better outcomes and have a better experience when interacting with DWP.

In this varied role you'll be working with stakeholders to improve services and outputs.

You'll be responsible for analysing and resolving complex issues, enlisting support and escalating where appropriate, making sure we operate a resilient and stable service. You'll make sure our users are able to effectively and efficiently access and use the services they need.

You will help us manage numerous major services, covering the movement, storage, creation, transition and transformation of data and documents, as well as the provision of one of the largest contact centre environments in Europe.

And we want to help you build your skills, with whatever training, learning and coaching you need to grow your career and be at your best.

What skills, knowledge and experience will you need?

Previous experience of IT Service Management supporting digital channels
Experience in managing IT Products / Services in a fast paced, large scale and complex environment.
Knowledge of a Service Management Framework e.g. ITIL.
Display an awareness and understanding of Digital Products and Services. Details. Wages. Perks.

You'll join us in our brilliant digital hub in Blackpool.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with around 60% home working.

In return for your skills, we offer a competitive salary of up to £34,285

You'll be eligible for a brilliant civil service pension with employer contributions worth 27%.

You'll get a generous leave package starting at 24 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs
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