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Customer Software Support Advisor

Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Customer Software Support Advisor sought by a leading, family-owned software provider based near Doncaster to own the end-to-end customer experience, from general software product queries through to providing first line technical support.
The Role:
As Customer Software Support Advisor you will deal with queries and requests through to completion, ensuring that the right solution is provided for customers in order to drive customer loyalty.
* Deliver customer service to existing business customers via inbound calls and ticket enquiries
* Offer technical support to handle and resolve any service issues that customers experience
* Investigate and resolve product related issues
* Identify opportunities within existing processes and make suggestions to improve customer interactions and processes
* Communicate in a precise, articulate and professional manner with customers both written and orally, making sure that service is always delivered with a smile
* Keep accurate and concise customer records
* Investigate, solve or escalate technical issues and take ownership until resolution
The successful Customer Software Support Advisor will demonstrate:
* Proven track record of working in a customer service, business to business environment
* Ideally experienced in a technical or product support function, although training will be provided
* Experience of using or supporting a bespoke software / application
* Knowledge of and a basic understanding of SQL scripting
* Competent technical knowledge of Microsoft software products and windows environment
* Excellent professional verbal and written communication skills
* Excellent problem-solving skills
* Ability to listen to customer needs, understand them and deliver the right solution
* Highly motivated and driven with the confidence to always do the right thing for the company and customers
* Adaptable and enthusiastic, with a positive trainable attitude
* Take ownership of your role and pride in your work
* Ability to plan and manage own work load
* Good attention to detail
* £22,000 - £25,000 salary dependent on experience
* Free secure parking
* Pension scheme
* Hours of work 9am-5.30pm Monday to Friday (occasional flexi-hours may be required)
Customer Software Support Advisor
Doncaster, South Yorkshire commutable from Stainforth, Hatfield, Scunthorpe, Rotherham, Pontefract, Goole, Selby, Knottingley, Castleford etc
£22,000 - £25,000 depending on experience + benefits
IT Support | Application Support | Customer Support | Client Support | Support Analyst | IT Analyst | Support Officer | Helpdesk Analyst | IT Helpdesk | 1st Line | Servicedesk | Service Desk | Support Engineer | Customer Advisor
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