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Service Design Manager

The Channel Recruiter
Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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JOB TITLE: Service Design Manager

SALARY: £54,000 - £56,000

BENEFITS: Healthcare, Pension, 25 days holiday

Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We have an exciting opportunity for a Service Design Manager. This role will focus on designing and creating services across a diverse portfolio of managed services with a focus on building, defining and maturing Service Delivery.

The Service Design Manager's role will be to work with a multitude of stakeholders across different internal teams while considering supportability, capability, and operational efficiency. You will be accountable to the Head of Service Architecture and work closely with service and operational management alike.

LOCATION: Nottingham, home-based or hybrid.



The objectives of this role are to build templated, structured, and mature service processes that will be adopted by Service Architects, implemented by Service Transition, and delivered by Service Operations.

The responsibilities include, but are not limited to:

Creating and documenting formal service management processes and build a Service library.
Reviewing and identifying improvements to existing service management processes and toolsets.
Building and implementing (with Service Transition) new templated service processes.
Building complex workflows and processes across a wide stakeholder base.
Be the subject matter expert for internal XMA service management processes and represent XMA in this area to their external customers.

You must have experience of working in a service operation or service delivery role utilising service management processes day-to-day. ITIL Foundation is also a necessity and experience working with a multitude of stakeholders to document and design processes.

KEYWORDS: Service Desk, ITIL, MSP Background, Service Desk Manager, Transition Manager
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