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1st Line Support Engineer

Employer
2fawcett
Location
UK
Salary
Competitive
Closing date
26 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Role: 1st Line Support Engineer
Salary: £21k - 26k
Location: Northampton
Type: Permanent

Overview
2fawcett are recruiting for a 1st Line Support Engineer to join our client based in Northampton on a full time, permanent basis. As the 1st Line Support Engineer, you will provide an outstanding service to customers and build a great relationship with international customers and partners and assist on service requests.

Responsibilities of the 1st Line Support Engineer
* Respond to technical problems logged by customers via both telephone and e-mail.
* Answer client requests via telephone and email
* Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket
* Update service desk tickets with accurate time entries and notes
* Log support tasks
* Liaise with external support companies and suppliers
* Ensure tasks are progressed through to a satisfactory conclusion
* Pro-actively keep customers and team members informed of progress

Requirements of the 1st Line Engineer
* Previous customer service skills
* Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis
* Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.)
* Ability to prioritise tasks and projects
* Accuracy and attention to detail
* Self-motivated person
* Able to understand and follow standard documented processes

What will you get in return
Excellent Salary
Progression Plan - Company pay for various levels of development/quals
On site parking
Type
Permanent
Working Hours
Monday - Thursday: 8.45 - 5pm / Friday 8.45 - 4pm
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