CS Training and Content Manager

This rapidly growing Fintech with a presence in 25 countries offering a Financial Service urgently seeks a Customer Service Training and Content Manager.

Remote working only

Role:-

The training and content manager will focus on delivering training material for the new starters in Customer Service, delivering refresher training sessions on processes and soft skills for existing agents. Also responsible for creating , improving and maintaining content ( FAQs, process documentation etc) to achieve the Customer Service business goals.

The ideal person:-

Prepare training content for new starters and courses
Deliver training sessions and refresher courses
Ensure new hires take on basic CS Training coursesEssential skills:-

2 years+ experience in delivering training
Able to identify learning needs and set learning objectives
2 years + experience within customer services
Knowledge of LMS and CMSBenefits :-

25 days, public holidays + Pipio day!
Flexible hours - Remote only
Employer pension contributions
Private health insurance
Headspace Subscription
Work from home desk stipend
Work equipment (laptop, accessories)
Regular team events
Learning and Development budget for your professional development needsIf you are interested in this role, please apply for immediate screening

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job