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Resource Coordinator

Concept Resourcing
Closing date
26 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Concept Resourcing currently have an excellent opportunity with a highly reputable, market leading brand within the IT industry. We are a looking for an experienced resource and planning coordinator to join an expanding team. You would be responsible for the ownership of resource scheduling for a team of Professional Services technical resources.

Your responsibilities:

·Management of Professional Services Resource Scheduling.

·For a given piece of work, selecting, and allocating the most appropriate level of resource based on availability, skills, and location.

·Ensuring the booking system is continually validated and containing all relevant data to ensure MI reporting is accurate.

·Management of the CRM/Resourcing mailbox within Outlook.

·Ensure Statements of Work (SoW) and sign off sheets are completed, signed by the client and filed on the system for all engagements.

·Engage with contract agencies and 3rd Party resource providers, where in house resources are not available, including making sure they are sending a suitably skilled and knowledgeable resource to do the work.

·Inform Professional Service resources of their bookings and forwarding sufficient information relating to the job, which includes any supporting documentation e.g. Location/Contact Details/Proposal/PS Breakdown/Statement of Works/HLD/LLD/etc.

·Maintain internal and partner Skills Matrix, updating and publishing regularly with new technologies / accreditations achieved.

·Validate Sales Orders (SORD) to make sure they have the correct resource code, quantity, cost price, sell price and descriptions applied.

Knowledge and experiences:

·Experience in an IT services, hardware or software related role with additional preference to someone who has tangible customer service skills.

·Technical background with good infrastructure, software and operating system knowledge.

·Client liaison on a technical level.

·Experience in dealing with personnel from varying backgrounds and environments including sales, technical, third parties, clients, etc.

·Able to identify key deliverables and to prioritise.

·Experience at communicating with various technical levels, with the ability to articulate clear and measurable end goals.

If this opportunity sounds of interest, then get in touch
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