Business Process Management Manager

Join our community.

Within the CIO Operations team you will be developing E2E solutions to streamline through technology and automation some of the most critical operational processes within Santander, leveraging our digital channels to increase efficiency and customer satisfaction. As part of our different Agile Product Teams we are looking for team players who understands what Agile means and who understands the importance of testing automation and continuous integration and delivery.

The difference you'll make.

We are seeking for a Software Engineering Manager, someone who deeply gets the DevOps eco-system and all that encompasses. A forward-thinking problem-solver for the development and rapid delivery of next-generation platform solutions and prototypes, and who seeks and uses the right tool for the job. Someone who will drive the technical decisions of an engineering squad and will push and develop the more junior members of the team. On a day-to-day basis you will be:

Taking full ownership of change related to one or more key products

Delivering change to time, budget and quality, along with reporting to senior management at several levels

Maintaining and supporting the infrastructure for the platform, working closely with Appian CoE, while also sharing with the rest of the community of BPM good practices learnt or applied which could be reusable and enrich the rest of the teams

Discussing functional and technical solutions with different stakeholders in the business, UX designers, architecture, and engineering managers to ensure US are refined and understood at the correct level

Deciding with the rest of the team the best technical solution for the challenges ahead, ensuring best practices are applied to maximise quality of delivery

Keeping the solutions delivered running healthy in production minimising incidents, maximising quality of service

Developing/leading a team of people who directly report into you

What you'll bring.

You have designed and implemented fast and efficient heterogeneous solutions featuring horizontally scalable technologies using open-source technologies

Experienced in Appian deliveries and using agile methodologies

It would also be nice for you to have.

Broad experience of agile software development practices (Unit testing, Test driven development or CI/CD)

Experience building applications in cloud environments

Experience or knowledge of Verint Operations Manager (Work Manager)

What else you need to know.

If you share our passion for technology and are up for the challenge, come join us and deliver! We are looking for great technologists to join our team. We're the digital software lab at Santander, and we want to turn this bank into a tech powerhouse.

This is a permanent role based in Milton Keynes and is currently office based/Home based until corona virus restrictions are lifted where it will be a hybrid working role between Milton Keynes office and home.

We value up-skilling the entire team. To this end, we are seeking candidates who will contribute to the continuous improvement of our team, both through teaching and through learning.

How we'll reward you.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend 'Meet Ups' and be part of internal and external technology communities and work for an organisation that's dedicated to your learning and development.

Competitive salary

Eligible for a discretionary performance-related annual bonus

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

£6,000 car allowance per year

Company funded individual private medical insurance

Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

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#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role