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Shop Manager

Save the Children
Closing date
26 Jun 2022

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Contract Type
Full Time
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The job of a Save the Children's UK Shop Manager is busy and fun.

Do you have a genuine interest in working with the general public?
Are you self-motivated with strong interpersonal skills?
Are you passionate about delivering the best level of customer service?
Are you motivated by our vision of creating a world where every child doesn't just survive, but thrives, and can go on to change the world?

If the answers to these questions are yes, we would love to hear from you!

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

Reporting directly to the Regional Retail Manager, the Shop Manager is responsible for leading, inspiring and growing the shops volunteering team in our well-loved shop based in Bexhill-on-Sea.

The Shop Manager will recruit, inspire, support and empower their own team of volunteers. You will utilise the volunteers' knowledge of the local community and enthusiasm for fashion to identify the right product mix and pricing levels for the shop to maximise sales.

They will generate high quality stock and lead a program of events to engage the local community and create a 'buzz' around the shop.

The Shop Manager will also take ultimate responsibility for ensuring that the shop is managed in accordance with the organisation's policies and procedures for health & safety, financial safeguards and the safeguarding of children.

The chosen candidate must enjoy the excitement of a retail environment but most importantly, love people and have the ability to lead, inspire and empower those around you. The ultimate purpose of the job is to make as much money as possible to save children's lives

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

(Note: The role holder must be flexible and able to work weekends, bank holidays and additional hours when necessary)

Main Accountabilities

The Shop Manager will lead by example, being hands on when necessary. Key duties include:


Being responsible for the management of the shop. Ensuring the organisation's policies, procedures and safeguards are adhered to at all times
Empowering volunteers to deliver and maintain exceptional retail standards (including visual merchandising, customer service, stock generation and management, range selection, edit and effective pricing) through on-going training and development
Engaging with the local community to build the level of donations and gift aid
Working with the volunteer team to optimise the shop opening times and ensuring that the necessary cover is maintained when the shop is open
Ensuring that the building and shop equipment are appropriately maintained at all times. Reporting any issues to the property department


Working with the volunteer team to reach agreed financial targets
Actively promoting the shop. Engaging with the local community with the shop and Save the Children to bring energy and drive sales

People Management

Leading, inspiring and developing the shop volunteering team
Ensuring that the team feel valued, motivated, happy and supported. Ensuring they are united in a common goal to raise as much money as possible for Save the Children

Person Profile


Experience of leading teams and achieving results from developing and supporting others
Enthusiasm for retail and fashion
Experience in a customer facing role


Ability to lead and inspire those around them
Ability to drive sales and control costs
Ability to communicate effectively with others
Excellent time management skills to ensure the shop runs effectively and own work/life balance is achieved
Ability to be able to work weekends, Bank Holidays and additional hours when necessary


A demonstrable commitment to the principles of diversity and inclusion and their practical application and integration in the work environment
A confident approach to problem-solving and decision-making approach
A commitment to Save the Children UK's aims and core values of accountability, ambition, collaboration, creativity, and integrity

Commitment to Diversity & Inclusion:

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
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