Client Services Manager
Permanent, Full Time (37.5 hpw)
Salary from £20,000 to £22,420 pa, negotiable if you are already earning at or near this level in a frontline role, plus Brilliant Benefits!
On call shift payment of £14.30 per session on a rota basis, once successfully inducted into role.
Delivering support with a difference. That's when it hits home.
We have a fabulous job opportunity for you to join our awesome management team as our Client Services Manager. You have a genuine passion to lead our services in delivering aspirational person-centred housing related support.
Our customers live in 3 shared houses with up to 5 people per house, across Exeter and Torbay. We help our customers to readjust after often significant time spent in hospital. We help them to understand their own mental health and how to manage it. We also support them to manage their own activities, education, cooking, healthy living, wellbeing and to explore their hopes and aspirations.
You'll have responsibility for managing front-line colleagues and supporting the Senior Client Services Managers, Mental Health Practice Lead and our Torquay Client Services Manager. You'll deliver person-centred mental health recovery support and encourage independence.
You're amazing organisational skills will help us to deliver efficient, high quality, cost effective and customer centred services, including setting and covering rotas, recruitment, assessment and customer transition.
You'll help empower our customers to live independently and make it a great place to work for our colleagues. Alongside the other team managers, you'll ensure Safeguarding protocols are followed. You'll also ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues.
You'll collate, monitor and report service performance against contractual targets. You'll ensure the service is visible and accessible to our Commissioners and NHS partners, using prompt, thorough communication and an eye for detail.
In the absence of the Senior Client Services Manager, you'll deputise to further develop your own skills and ensure seamless support and guidance to our colleagues and customers.
Oh, did we mention that we're 5th in the UK's "Best Super Large Places to Work", 4th for "Best Super Large organisations for Women", 9th for "Best Super Large organisations for Wellbeing", 40th in Stonewall's Top 100 employers and hold Investors in People Platinum Standard....? It's our brilliant people and culture!
"I am opening up more because I am starting to trust and believing that staff are really there for me."
Be yourself at Home
HomeGroupiscommitted totacklingprejudice and discrimination, not just for our customers, butfor ourcolleagues too!We're super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. Werecognise and celebrate our differences, !
Do let us know if you'd like us to make any adjustments to support you in your application or day to day on the job!
We want someone like you, who has significant experience organising and co-ordinating services and responding promptly and effectively to requests for information.
As our Client Services Manager, you'll have strong skills in pro-actively managing risk, clearly and consistently communicating actions, dealing with challenges and achieving KPI's and budgets.
You'll drive the consistent delivery of high quality services to meet the needs of our customers and commissioners, in line with the requirements of the organisation and our contract with NHS Commissioners.
To be awesome in this job, your key strengths lie in collaborative practice, Microsoft Office suite, communication, people management and motivation. You'll bring colleagues together to share information and best practice.
You'll maintain strong professional relationships with your peers and their teams as well as external stakeholders, always delivering on our Values.
We'll be impressed with your passion for promoting independence and social inclusion, as well as your excellent IT skills, which you will use to focus on quality, efficiency and developing service systems in new and innovative ways of working, monitoring and review.
We do need you to have an excellent working knowledge of mental health, housing and care and support sectors, safeguarding processes, housing law & housing management.
You'll remain calm under pressure be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract, so it's important that you have excellent communication and analytical skills.
So, join us and support us in leading a team which is doing things differently and spending more time making a real difference to vulnerable people's lives.
To make sure our customers are well supported, it's important that you have worked in a mental health recovery service or NHS mental health service before. Don't worry, we won't drop you in the deep end, we'll help to you understand how things work within this unique environment.
As this is a leadership in the community-based role, travel is required to complete assessments, training, and collaborative working. You must be able to drive, as well as having access to a vehicle insured for business purposes. Don't worry, we'll pay you expenses to cover this use from your agreed base, in line with HMRC rates.
When you join, you'll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don't have a transferrable one.
Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we're not just a team, we're a 'work family'. There are 45 in the team and we don't just love to support our customers, we're there for each other too!
You'll work closely with Marija, our Senior Client Services Manager, who will use her passion and 5 years' experience with Home Group to help you develop into your new role. Marija supports her team and has great leadership skills. Outside of work, she loves to travel.
Ian, our Mental Health Practice Lead has been our colleague now for over 5 years and has previously worked in the NHS. Ian supports the whole service with his clinical skills and delivers training to enhance your skills and support our customers. When he's not working, he enjoys spending time with his family, walking the dog, sport, cooking and being sociable.
You'll also join the wider South West management team and our Operations Manager, Viv Garner who has worked for Home Group for 17 years in a variety of roles. Viv started her career as a frontline Support Co-ordinator, so she understands the challenges. Outside work, Viv is creative, a passionate crafter, loves gardening and making mosaics.
On the job working hours
You'll work Monday to Friday in Exeter, with some local and regional travel required. Due to the isolated location of our office near Newton Abbot, it's essential you can drive and have access to a vehicle for work. You'll from our Seale Hayne office for at least once a week.
Here at Home Group we work flexibly, and the focus is on getting the job done, which means trusting and empowering each other. You'll work occasional unsocial hours to meet the needs of the business and our customers.
Want to know more?
If you'd like an informal chat about the role, please e-mail , or call her on (phone number removed).
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