Do you want to deepen your cloud knowledge and enhance your innovation thinking by working at the heart of an exponentially growing cloud marketplace?
Do you want to accelerate your career? (We promote from within, with 30% of the team in 2022 achieving elevation to new roles within our company!)
And of course do you have solid Level 1 skills in Cloud Security, perhaps for an MSP?
If yes, we have the perfect role for you!
We're a $1.7 billion revenue Inc 500 brand that's on a mission to be the world’s favourite marketplace for technology professionals to buy cloud technology products & services. We landed in the UK in 2021 following the acquisition of a successful UK cloud solutions consultancy and have just celebrated our 1st birthday!
We encourage you to apply even if you don’t meet 100% of the bullet points!
Technical Support Engineer - Cloud Security
Bristol HQ at least 2 days per week
£30,000 - £40,000 dependent on experience
Plus Full Benefits Package plus career development
Product: Cloud Technology Marketplace platform
- Amazon-style marketplace for IT partners to purchase Cloud products & services for their clients. Very cool.
We're listed on the Inc 500
Awarded Best Places to Work 2021
Women in IT UK Awards 2021
Revenue: $1.7 Billion
Who we are:
Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best!
With award-winning success such as Employer of the Year at the Women in IT UK Awards, Innovative Distributor at the CompTIA UK Awards and Best New Business Solution at the 2021 European IT & Software Excellence Awards you have a great platform for success.
The Technical Support Engineer - Cloud Security Role:
This unique role will give you the opportunity to jump in and out of different cloud environments working with MSP partners and vendors resolving escalations.
This is a key role working consultatively with Partners, guiding and influencing support teams and vendors while resolving key security issues. This role includes weekend working either Saturday to Wednesday or Wednesday to Sunday.
As a Cloud Security Support Engineer you’ll have the opportunity to explore the expanding portfolio of cloud vendor solutions including Acronis, Ironscales, Bitdefender, & LastPass in one of the fastest growing cloud disruptors in the market.
Your day to day includes:
+ Becoming a Subject Matter Expert for our range of Security Vendor Solutions, plus other new marketplace vendors
+ Working consultatively with Partner support teams to find timely resolutions for partners’ escalated security issues.
+ Regularly interacting with your Engineering counterparts in Denver, USA
+ Continually learning and developing your cloud engineering skills as a key member of UK Tech Support Team
+ Offering the best solutions to customers in a wide range of client environments by identifying the ideal next steps to solving their security challenges
+ Contributing to develop the processes that will shape and enhance the best partner support experience possible.
We offer real choice in harnessing the power of Cloud Security for our Partners. Join us and be part of the team disrupting the cloud distributor status quo!
You'll be ideal for us if you:
+ Have a passion for Cloud & providing the best support possible
+ Have comprehensive experience in a range of Cloud Security Solutions
+ Can demonstrate your knowledge of Email Security, Web Security, Endpoint Security & Identity Management
+ Enjoy being part of a fast-paced team where you will have the opportunity to work across multiple client environments with daily variety
+ Thrive on consulting with partners’ technology teams, diagnosing client issues and sign-posting potential resolutions
+ Build collaborative partner relationships where your calm and clear ability to communicate makes for the best client experience possible no matter what medium you are using
Salary & Benefits:
+ Basic Salary £30,000 - £40,000 per annum dependent on experience
+ 33 days holiday (rota to cover bank holidays)
+ Hybrid Bristol Office with home office base at weekends
+ Hours are either 8 am to 4.30 pm or 8.30 am to 5 pm
+ Working Saturday to Wednesday / Wednesday to Sunday
+ Tech set up to support great remote and in-office working
+ Dedicated time for training and personal development
+ Private healthcare
+ Dental Plan
+ Life Assurance
+ Income Protection
+ Workplace pension scheme
+ Cycle to Work Scheme
+ Regular?company and team socials
+ Share Options after qualifying period
In-Office Bristol Environment:
+ Buzzy City Centre Office within a 5-minute walk from Temple Meads Station
+ **Coming soon - amazing new offices at The Distillery
+ Regular social and community events
+ Safe, socially distanced, and committed to staying Covid-19 secure
+ Naturally light Offices for well being at work
+ Dedicated desks and breakout areas with laptop dock and two monitors
If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring us on 01252 560225.
What’s in it for you?
There’s plenty of scope for a talented individual to progress quickly in this opportunity or to other internal options (internal mobility in 2021 was 30%) as we grow and expand. We have our very own internal academy for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth.
We’ll provide the opportunity stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level. You might even get to exchange work location one day with your colleagues in the USA or across Europe but even if you can't travel right now we guarantee you'll still have fun!
We are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.
Interested? Apply here for a fast-track path to the Hiring Manager.
Your Experience / Background / Previous Roles May Include:
Cloud Security Engineer, Cloud Security Analyst, Cloud Security Technical Support, SOC Engineer, Cloud Security Support Engineer, Cloud Security Helpdesk.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.