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Assistant Store Manager

The Big Yellow Self Storage Company
Closing date
7 Jul 2022

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Contract Type
Full Time
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Role: Assistant Store Manager / Location: Oxford / Salary: £26,260 per annum (OTE £28,886 ) plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

How you can make a difference
Are you a people person looking to make a real difference? Do you have a "lead by example" management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It's crucial that you'll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as 'people people', so if a customer looks like they want a cup of tea, get the kettle on.

Using your brilliant people skills, you'll determine what our customers' situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.

What we would like from you
We love a bit of get up and go, so don't be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.

Below are some of the key areas you will be required to fulfil:

Provide the highest standards of customer service, in person, via email or phone

Maximise sales at every opportunity through promoting the products and services available

Be confident and comfortable negotiating day to day

Complete daily health and safety walk arounds and help maintain the general cleanliness of the site

Propose ideas for local marketing and assist with recruitment where necessary

Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)

Take a flexible approach to working as part of a team or individually

Take an equal share of responsibility by being a key holder and opening/closing your store

Coach and develop your sales advisors

Support your store manager in all aspects of running your store

Support your store manager to grow and develop your business

Our ideal Assistant Store Manager will demonstrate

A "can do" attitude, not afraid of getting stuck into your work

Management experience demonstrating a lead by example attitude

Strong listening skills with a genuine desire to help others and learn

The ability to problem solve whilst building rapport with customers and colleagues

Excellent prioritisation skills and ability to make decisions

Enthusiasm and consistency with the ability to work alone or within a team

Hunger to improve and learn new skills and a flexible approach to your working hours

What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:

Competitive rates of pay reviewed on an annual basis

Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)

Additional day off for your Birthday

Holiday entitlement increasing with service

Training and support to help you develop a great career with us

Great pension and sharesave scheme

Social events throughout the year

Family friendly policies to include enhanced maternity, paternity and adoption packages

Free on -site parking

Cycle to work scheme and gym discounts

Vouchers for life events

Day off to volunteer for one of our charity partners

At Big Yellow, we are committed to creating a diverse and inclusive workplace where all applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, marital status, disability or age
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