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Team Leader

Closing date
26 Jun 2022

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Contract Type
Full Time
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Are you a super friendly and caring person with lots of great stories who likes a chat over a cuppa?

Are you keen to make a huge difference to the comfort and wellbeing of other people?

We may well have the perfect opportunity for you. We are looking for a dedicated Team Leader to join our very special team

Location: Newcastle-under-Lyme, Staffordshire, ST5 9ED

Hours: Part Time: 35 hours per week (Temporary Position)

Main Responsibilities

As a HSL Team Leader, you will inspire your team to be the best they can be. You will coach and nurture your team to have the skills and knowledge to give our customers the very best experience. You will motivate your team to talk passionately to our customers about our hand-crafted and innovative furniture, for which we have proudly received a Queen's Award for Innovation.

The Ideal Candidate

You'll put the customer at the heart of everything you do. You'll be the kind of person who recognises that exceptional customer service starts with you. You'll have empathy, compassion and be an expert in listening to our customers, turning those moments into exceptional experiences for our customers, 'changing the way people think and feel about comfort.' You'll have a desire to continually improve your team's skills, giving feedback and happily supporting your team to be the very best team they can be. Whatever your previous work experience, we value your individual skills above everything else and having the ability to build rapport with our customers and earn their trust is far more important to us, than having worked in a retail environment previously.

About HSL

HSL are a proud, Yorkshire based 2nd generation family business, with over 50 stores across the UK. For almost 54 years, our craftsmen and women have lovingly handcrafted chairs, sofas and beds that have made a real difference to the wellbeing and quality of each and every one of our customers lives. Our furniture is cleverly designed to ensure the key areas of the body are fully supported, therefore improving an individual's overall posture and wellbeing.

As a family business, we really value and care about every individual person that is part of our HSL family. When you become part of the HSL family, you are truly welcomed from your very first moments with us. Your life experiences and what makes you unique are why we really cherish every individual's contribution. Together, we do great things.

Some of our benefits include:

50% staff discount and 20% for your friends and family

Contributory pension and free life insurance

Extra days holiday for long service at 5 years, 10 years and 15 years' service

Discretionary Comfort Award (usually paid in December)

Flu vaccinations or vouchers to cover the full cost

Employee & family support & counselling through Health Assured

Colleague surprise and delight moments (Fish and chip lunch, ice cream treats, Easter eggs etc)

Health cash plan offered through Westfield Health giving cash back on optical, dental, physiotherapy, chiropody and more

Physical and mental wellbeing advice and guides

Exciting career opportunities

Discounts on shopping vouchers with high street brands offered through Westfield rewards

Free onsite parking

Staff uniform provided

All customer facing roles in HSL require the completion of a satisfactory DBS check.

If joining the HSL family sounds like your cup of tea, please send your CV to us by clicking the apply button and we will be in touch shortly
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