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Senior IT Account Manager

DG Partnership Ltd
Closing date
28 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Senior IT Account Manager- £40,000-£50,000 DOE- London/ Remote

The Role

Do you possess previous experience within an IT project management or IT Account Management role, coupled with excellent analytical skills and experience in supply chain solutions? Are you confident working across different teams and communicating with both technical and non-technical people? If so, we have an exciting opportunity for you.

We are a are a leading Global Logistics and Customs Classification software provider, looking to appoint a Senior IT Account Manager to assist our client in the continued use and development of cutting-edge systems in support of their global supply chain activities.

This position offers the exciting opportunity to work with leading global retailers including high-profile high-street fashion brands, in a challenging and varied delivery focussed role, where you will be able to contribute to many aspects of product development and IT project delivery.

This position is open to UK based applicants, our headquarters are based in Marylebone, London, with remote working available. Working arrangements are flexible to suit both the individual and the business

Key Responsibilities

The key responsibilities of a Senior IT Account Manager include, but are not limited to:
  • Developing and maintain an excellent working knowledge of the client's processes and CORE provided systems.
  • Taking responsibility for all proactive day-to-day account management.
  • Presenting to all levels of our Client's business owners, from users on the ground to Directors.
  • Pro-actively engaging with our clients to understand the key system touch points between CORE provided systems, and client 3rd party systems, and the associated business / operational processes.
  • Working with the key client stakeholders to answer queries, understand and gather new requirements, and continuously looking for ways of delivering improved service.
  • Responsible for the coordination and delivery of an ongoing programme of change to deliver to new client initiatives, delivered via multiple parallel running projects and development pipelines.
  • Assisting clients with any issues or technical queries - you will be the primary point of contact for all products and systems provided to the client.
  • Regularly presenting progress updates, delivery plans and product development ideas to clients.
  • Working alongside our business requirements and design team, contributing to overall solution designs.
  • Assisting CORE's support desk and service delivery team to respond to user queries where appropriate.
  • Using your knowledge and experience to contribute to our system, product, and technology continuous improvement programmes.

The Company

CORE UK Ltd are a leading Global Logistics and Customs Classification software provider, the company hosts and provides supply chain digitisation solutions as a service offering to their varied and growing customer base including popular retail brands.

Business around the world rely on the company to digitise their supply chains, benefiting from our supply chain management, customs classification and sustainability solutions and services.

We were recently awarded The Queen's Award For Enterprise 2021 - the UK's most prestigious business award - in recognition of our growth and commercial success in international trade!

We provide an engaging, flexible and collaborative, team focussed environment, in which individuals are provided with the tools to deliver, and opportunity to develop.

The Person

The key skills and qualities of a Senior IT Account Manager are:
  • A background in IT and Excellent communication skills are a must for this position.
  • Experience as an IT focussed Project Manager or IT Account Manager.
  • Previous experience in supply chain, and supply chain / retail systems (ERP e.g. SAP / Oracle RMS, WMS systems, supply chain management / visibility systems).
  • Strong analytical and problem-solving skills
  • Excellent communication skills - ability to comfortably communicate with both technical and non-technical people at all levels.
  • Systems implementation experience
  • Excellent project management skills
  • Strong commercial skills including pricing projects
  • Confident working across teams, owning tasks through to completion; collaborating with business stakeholders, inhouse solutions/development teams.
  • Previous experience in delivering change in an IT environment; from documenting requirements through to creating tests scripts, completing UAT, work instructions and system training.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
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