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Quality Manager

Norsk Hydro
Closing date
10 Jul 2022

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Contract Type
Full Time
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To ensure that Plant Quality is working towards its business objectives and continuously improving the product, customer service, production support and capability along with developing the Quality team members with strong Departmental Leadership

Responsibilities will include, but are not limited to:

· Promote and develop employee HSE awareness throughout the Quality and Testing team as the Number One business priority ensuring that personal Safety is paramount along with the Safety of others. Challenge all unsafe employee behaviours and compliment good practice

· Deliver robust Root Cause Analysis to problem solving - tools and techniques, 5 Why and 8D Analysis, adopt new process adherence and surveillance measures via the Press through good Quality Engineering best practices and look to develop new core skills such as PPAPs, FMEA and SPC

· Identify, lead and support Continuous Improvement actions, OPEX/EBS activities when required linked to Continuous Improvement initiatives and programmes

· Attend Group Quality meetings aligned to expectations from Extrusions UK and Europe and accept domestic and international travel will be necessary. Network with the other UK and EE Quality Managers

· Work with the Quality team, Department Managers and teams and Process Improvement Engineering to develop and understanding of key Extrusion failures and measure accordingly. Train expectations and developments into Cell teams accordingly

· Ensure that the value (Financial cost) of rejected Metal/Profiles are fully understood at each point in the Extrusion, Anodising, Packing and Despatch processes adopting a "Complete Customer Quality" principle. Instil the "Customer is Key" culture across the site

· Develop a "Profitability" mindset with Cell Managers so all site members fully understand the financial impact of poor Quality and Productivity including all aspects of the true CoQ

· Develop and deliver, through the team, site Quality Improvement and Scrap Reduction Programmes and report to Level 2 meetings accordingly

· Develop weekly meetings and monthly review forums to ensure all site Management are fully aware of Quality matters and develop action trackers to monitor performance and improvements. Ensure attendance is mandatory and a zero tolerance to poor Quality performance

· Lead ISO 9001 internal and external audits and ensure compliance and that the Business Management System is maintained to the correct level through the team. Lead Hydro Group cross audits as required.

· Verify customer - internal and external concerns - customer liaison/visits and complete NCRs as required. Approve/contest Returns/Claims according to facts and condition of the metal. Achievement of claims and return KPI's is key. Update Claims database accordingly

· Understand fully what the Quality team dynamics and identify training requirements of the department, update training matrices

· Develop, motivate and maintain an effective work team built on mutual trust and open communication. Carry out and progress annual appraisals for the department in line with Hydro policy. Manpower planning for holidays and absence is essential

· Lead and support Customer Services/Sales/Engineering with technical support on products and specifications and liaise directly with the customer when required. This will include customer visits and surrounding problem resolution and subsequent completion of NCRs

· As a Senior member of the site team the Quality Lead will form close working ties with all Site functional/departmental Managers to guarantee solid working relationships to ensure all site functions and targets are contributing fully and operating as a team.

· Lead investigations into Non-Conformances, support business and departmental needs.

. Responsibility of tensile testing, calibration/verification of measuring systems and the inspector's coordination.


· 3-5 years working as a Quality Manager/Engineer

· Manufacturing background essential

. Knowledge of ISO9001


(Incl. Languages)

· Good English skills both orally and written

· Good level of MS office and IT competence

· Ideally Degree/HND in an Engineering discipline

· Good financial awareness


· Organised and structured way of working

· Lead and develop a team

· Excellent interpersonal skills and team player

· Good work ethic and drive to complete on time


· Valid driving licence is essential and confidence to travel outside of the UK when required

Salary - £35,000 - £45,000k per annum dependent on experience.
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