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Customer Support Manager – Heritage British Lighting Brand

Employer
Recruitment Revolution
Location
Portsmouth, Hampshire
Salary
Up to £40,000 Plus Perks & Benefits
Closing date
24 Jun 2022

View more

Sector
Retail
Contract Type
Permanent
Hours
Office / Home
Function
Customer Service
Job Level
Management & Executive
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Job Details

Excellent opportunity for an experienced and passionate Customer Support Manager to join a dynamic team at this heritage British Lighting Designer and Manufacturer founded in the 1930s.

Role Info:

Customer Support Manager – Leading Decorative British Lighting Design and Manufacturer
Nr. Portsmouth (with home & flexi working)
Up to £40,000
Plus Perks & Benefits

Who we are:

For over 85 years, British brand Anglepoise has produced an incomparable series of practical lighting ideally suited for both commercial and domestic interiors. From the creation of the iconic Original 1227™ desk lamp to the development of extended collections by esteemed industrial designer Sir Kenneth Grange, to recent collaborations with fashion designers Paul Smith and Margaret Howell, design integrity remains at the heart of this progressive British brand. Today, Anglepoise lamps can be found in homes, offices, restaurants, bars, and hotels around the world.

Our aspiration is to create a great place to work-culture, where our people come first, and we are committed to diversity, equality, inclusion, flexibility and individualisation.

The Role:

As Customer Support Manager you will have responsibility for leading, managing and continuously improving delivery of customer and sales support, along with processing order fulfilment for our UK and international customers, reporting to the Head of Customer Experience.

Responsibilities:

+ Leading and Managing customer and sales support, including processing order fulfilment, with the goal of delighting them
+ Leading the Customer Support team in line with our customer experience framework to ensure all customer requirements are achieved with high levels of customer satisfaction
+ Lead and be a champion for continuous improvement in all aspects of Customer Support on our journey to excellence
+ Professionally and positively make and answer customer calls to meet their requirements
+ Expand, develop, and support relationships with designated customers
+ Ensure all customer enquiry channels (phone, chat & email) are sufficiently resourced
+ Be commercially focussed, have appropriate business development and sales skills
+ Ensure that all sales are using agreed profit margin and contract terms
+ Lead and organise logistics for completing order fulfilment
+ Develop and maintain a good understanding of our product range, with the goal of being a team of product experts to best support customer enquiries
+ Compile, analyse and report on relevant sales figures to the leadership team

Leadership and Project Management Responsibilities:

+ Responsible for managing customer experience projects
+ Establishes project specific goals, communicates them effectively to all project stakeholders, and devises strategies in order to meet them effectively and efficiently
+ Creates and executes appropriate project work plans and revises them as required to meet changing needs and requirements
+ Identifies resources required and assigns individual responsibilities
+ Manages day-to-day operational aspects of a project and scope
+ Inspires team to attain goals and pursue excellence
+ Keep track of lessons learned and shares those lessons with team members for continuous improvement

About You:

We are looking for someone who’s passionate about delighting customers and strives to deliver customer experience excellence. You will have:

+ 5+ years relevant experience of leading/managing customer and sales support
+ Ideally appropriate Customer Experience/Support training and qualifications
+ A positive and professional attitude and love working with people in a team environment
+ Excellent ability with Outlook and ideally Sage 200 and Zendesk
+ An all-encompassing desire to roll up your sleeves and get the job done
+ Highly motivated, self-starter with a hands on attitude
+ Excellent communication skills
+ Committed to personal and professional growth
+ Set high standards of performance
+ Follow through with commitments and foster mutual trust with colleagues

Benefits:

+ Flexible working (on 37.5)
+ Flexi-time and home working
+ Pensions 3%; 25 days paid leave (+8 Bank Hols)
+ 70% staff discount
+ Service awards after 5 years; paid community day each year (for charitable working)

Interested? Apply here for a fast-track path to the Hiring Manager.

Your Experience / Background / Previous Roles May Include:
Customer Support Manager, Customer Service Manager, Customer Experience Manager, Sales Support Manager.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Company

We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise has also been called upon by some of the leading job boards including the UK’s No1. Reed.co.uk.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Platinum Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit https://www.recruitmentrevolution.com

 

Find Us
Website
Telephone
01344844064
Location
Castle Hill House
12 Castle Hill
Windsor
Berkshire
SL4 1PD
GB
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