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Technical Consultant

Employer
IT Talent Solutions
Location
UK
Salary
Competitive
Closing date
3 Jun 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Technical Consultant

Job Description

We have an exciting opportunity for a Technical Consultant. The purpose for this role is to support prospective customers providing technical and product knowledge to existing and new customers, including post-sales support. This role will report to the Chief Operating Officer working closely with the sales and support teams throughout the company.

Company

My client is a global technology company headquartered in the United Kingdom. Its North American headquarters is in Virginia Beach, VA. We are trusted suppliers of investigative software that enables our customers to confidently turn data into intelligence and evidence. My client has been providing law enforcement with innovative software solutions since 2011. We are established in most of the UK's police forces and Government Agencies and are growing exponentially across North America.

Company Core Values

Empathy

Our intelligence and investigative experience help us to understand the challenges our customer's face and make it simpler to overcome them.

Integrity

Data integrity is at the heart of everything we do. Without it, we would risk the liberty of individuals and the reputation of our customers.

Customer-Driven

We listen to customers and develop products based on their feedback, while being flexible to the different approaches of every organisation.

Transparency

We have a moral and professional duty to be transparent in the way we handle, process and present data.

Responsibilities

Supporting the Sales team with technical presales

Account planning activities including product demonstration, analytical and technical meetings with customer prospects

Solution validation to align with customer needs

Development of formal written proposals and tender responses

Presales support of customer trials and POC onboarding including system deployment/ configuration and customer training

Ongoing support for customer trials/POCs including best practice enablement sessions and requirements gathering, covering the full lifecycle of client projects

Transfer of industry, technical and product knowledge via written and verbal skills

Post sales system delivery support including data design, data modelling, data loading and custom data connections

Working with the core development team assisting with development tasks including development, testing and maintaining dev/test/demo environments

You will be working with multiple customers and handling a number of engagements at any given time

Experience/Role Requirements

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Strong supervisory and leadership skills

Strong analytical and problem-solving skills

Superior understanding of computer hardware and software systems

Self-motivated, well organised, and excellent time management skills

Ability to prioritize tasks

Proficient with Microsoft Office Suite or related software

Ability to explain technical issues to technical and nontechnical employees and customers

Proficient with or the ability to quickly learn an array of computer hardware and software

At least four years of related experience

Bachelor's degree in computer science or a related field

The Benefits

• Competitive salary

• Vitality healthcare

• 25 days holiday

• Death in service - 6 x salary

• Share options

• Gym membership

• Training

• Pension (auto enrolment)

• Security clearance
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