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Safety and Compliance Manager

Employer
Ola
Location
UK
Salary
Competitive
Closing date
3 Jun 2022

View more

Sector
Legal
Contract Type
Permanent
Hours
Full Time
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Why Ola?

Because we are a world leader! As one of the world's largest ride-sharing companies, we

are awesome at leveraging the best of technology and building innovative solutions from the

ground-up! We think differently and we don't just care about the consumer experience and

product innovation - we care about our people too, because without them our journey simply

wouldn't be possible.

Because we partner with the best! We work with Microsoft, Apple Music, Sony Liv amongst

others, to build a high quality interactive and productive experience for our users.

But don't just take our word for it! Check out Ola Play for example - the world's first

connected car platform ride-sharing, transforming commuting experiences and setting the

tone for global innovation in this space since 2016! The UK is our third pit stop with many

more to follow!

At Ola, we don't do typical days or comfort zones! Here's where we

need you.....

No matter how unique or different a business is, customer delight is what matters in the end.

In our business, there are two key stakeholders - drivers and customers - who both play

significant roles in the success of OLA. Listening and working with them is critical to

achieving our business goals. In this role you will be leading relationships with key

individuals across Ola and our user base to recommend and deliver continuous

improvement to our operations.

• Coordinate and facilitate safety and non-compliance case resolution according to

support logic for high severity incidents.

• Employ critical thinking and creative problem-solving skills to navigate high severity

incident types.

• Provide thorough, detailed investigations using various support platforms (email,

chat, phone) to develop case details, analyse evidence, and present

recommendations for enforcement actions, as required.

• Contact, interview and obtain statements from witnesses to secure necessary

information.

• Liaise with insurers and law enforcement on bringing closure to cases.

• Provide training to the customer support and operations teams on serious incident

cases.

• Work closely with the customer support and operations teams to address specific

safety information, education and training issues.

• Be the on-point contact for crisis incidents during public holidays and weekends.

• Apply best practice safety management system processes to continuously improve

and keep stakeholders informed of changes and updates to the system.

• Assist with and conduct inspections, surveillance, audits, evaluations and/or

approvals to ensure compliance of drivers.

• Ensure the maintenance of accurate records and information in respect of the

incidents and complaints management database.

• Have excellent interpersonal skills and professionalism while delivering best in class

customer service in investigations relating to safety matters.

• Have excellent attention to detail, analytical skills and the ability to manage a high

volume caseload.

The following is part of your DNA....

• Change will not be a scary word to you. You tend to thrive in organisations that

constantly adapt and evolve;

• A self-starter able to work independently and within a team;

• Comfortable with the rapid, unpredictable nature of a tech startup

• Possess a high level of integrity, confidentiality and strong interpersonal, financial

management, governance, communication and analytical skills.

• Show initiative, good judgment and be able to multitask while achieving results in a

challenging and dynamic environment.

• Willingness to travel in the UK and globally;

You'll already have the following stripes:

• Proven track record within law enforcement or a regulatory agency.

• Well-developed investigation, research and analytical skills.

• Knowledge of risk and safety management systems and incidents investigation.

The awesome things, you can expect to receive in return:

• An industry-leading remuneration package.

• Private Medical insurance.

• 25 days annual leave (Incl bank holidays).

• Competitive Employer Pension Contribution.

• Workplace perks such as recreation activities, social events, food and coffee.

• Discounted gym membership

• No birthday goes unnoticed, so expect an embarrassingly happy birthday!

And finally...

Ola is committed to its mission of building mobility for a billion people. A mission possible

only through an A-Team, who work as one and are focused on being part of a lasting legacy.

Take the gear up a notch and let's share the wheel - think Ola!

How you make that leap of faith...

Due to the anticipated volume of applications, Ola will be able to respond to shortlisted

applications only.
  • If you are unsuccessful for this role though, do keep a close eye on our ever-changing

vacancy list for that dream role!
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