Software Project Manager

DescriptionOverall Purpose of the Job:

You will be part of a highly customer-facing and solution-led team working to deliver our Membership management product. As a Project Manager, you will be responsible for delivering multiple projects within cost, time and quality boundaries.

• Manage and deliver projects to a clear plan from late sales (possibly assisting in presales) through to hand over to our support team
• Work on multiple projects at different stages that vary in size from £75k to £1M; majority of projects being £75K to £150K
• Build and maintain trusting customer and team relationships
• Manage the effective and profitable delivery of the project by facilitating configuration, development, and creative resources (with assistance from Development and Product Managers) to budget and financial targets
• Compile and maintain project documentation including project plans, PSR's, RAID log, etc.

Key Responsibilities Ensuring the quality delivery of projects to timescale, budget and agreed scope

 Responsible for managing project challenges in a resilient, proactive and confident manner

 Defining, managing and executing detailed project plans

 Owning and being accountable for the project budget and delivering projects profitably

 Updating and maintaining internal resource and project management records and systems

 Maintain timely, open and clear communications with internal and external stakeholders to ensure visibility of status, plan and actions

 Delivery of individual and project utilisation targets

 Managing project risks, issues, dependencies and constraints and taking proactive, timely and appropriate action

 Matrix-management of internal and external resources

 Supporting resource, capacity and dependency planning for effective project delivery

 Managing change throughout projects in line with established processes

 Ensuring delivery is managed through quality gateways within the Silverbear methodology

 Develop and maintain knowledge of Silverbear's products and use this to challenge and refine projects

 Develop and maintain project management knowledge and share this to continually improve working practices, productivity and profitability of other projects

PERSON SPECIFICATION

At least 5 years of project management experience of CRM / Software implementations

Experience managing multiple projects, preferably 3+ concurrently

CRM product knowledge, ideally MS Dynamics (version 2011 & 2013)

Accredited project management qualification, i.e. PRINCE 2, PMP

Proven record of having responsibility and managing multiple workloads with time critical deliverables

Must understand commercial aspects of projects such as change control, budgets and utilisation

Proven experience of owning, tracking and reporting on project budgets internally and externally

Background as IT or CRM consultant

Ability to support consultants running workshops or documenting requirements

Experience of Professional Membership Organisations, Trade Associations or Regulatory Bodies

Customer Focus:

Excellent interpersonal skills, able to develop and maintain rapport, empathy and relationships with customers externally and internally

Able to challenge and influence decision-makers

Experience of negotiating and managing customer expectations to a deliver win:win position

Able to work collaboratively as part of a larger delivery team (project managers, product managers, technical architects and others

Delivering Results:

Able to demonstrate past experience of drive for results, with the ability to maintain focus and respond quickly within a fast paced and rapidly changing environment

Ability to continually organise and prioritise own and others work to ensure delivery to targets

Demonstrate a high level of reliability

Focused on delivering projects to meet or exceed profit, schedule and quality targets

Other:

Willing to travel to Guildford office and customer locations as required