Our client a leading government body are seeking to recruit an MS Teams Engineer for an initial 6 month home based contract and you will bring the below skill set:
Qualifications and Experience:
The ideal candidate will have a four-year degree or the equivalent in work experience and preferably 5 years' Customer Support in Microsoft product and / or Consulting Services experience.
Background in supporting one or more of the following server technologies is considered a plus: Teams, Exchange, Skype for Business, SharePoint, Active Directory.
The successful candidate should have the skills to build a good customer relationship and acting as a technical trusted advisor in the Onboarding journey.
The successful candidate should have strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Demonstrate aspects of the technical and business solution to customers for Microsoft Teams including Voice and Video features, collaboration and Call Quality.
Document and share technical best practices and insights with the internal teams
Engaged with the customers as a technical consultant to prepare customer's environment moving to the cloud.
Maintain strong working knowledge of the Service, take ownership for Service improvement.
Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback.
Successful Candidate Competencies:
Excellent customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners
proven experience driving business impact based on a deep understanding of customer and partner needs
Superior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills.
Strong communication, mentoring and training delivery skills are required. Ability to provide clear, concise feedback
Proven ability to drive technical improvements: Ability to think "out of the box" and innovate
Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.
Ability to apply technology to improve existing products and systems at customer level as well as internally
Ability to provide guidance to expedite resolution and increase customer satisfaction.
Ability to actively participate in team support and development by proposing and implementing solutions
Dealing very effectively with ambiguity. Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas