This job has expired

It Support Analyst

Employer
Pettit Recruitment Solutions Ltd
Location
UK
Salary
Competitive
Closing date
3 Jun 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
You need to sign in or create an account to save a job.
We are looking for a IT Support Analyst in watford.
Job Details:
* Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
* Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
* If necessary, liaise with third-party support and PC equipment vendors.
* Assist in software releases and roll-outs, including communication to the end users.
* Escalate problems (when required) to the Service Management Team.
* Adheres to the Departments Service Management Processes to ensure consistent support and delivery of IT Services.
* Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
* Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
* Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
* Install anti-virus software and ensure virus definitions are up-to-date.
* Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Job Requierments:
* Any successful candidate will be required to pass Baseline Personal Security Standards (BPSS) vetting within the first month of starting with us because of our work with the Ministry of Defence. (cost covered)
for full details please contact us
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert