Configuration Engineer

Job title

Configuration Engineer

Duration

Temp-Perm (starting ASAP)

Location

St Albans

Salary

£10-15ph

The Job Role

Providing technical support and assistance to team members as well as performing normal configuration operations.

Job purpose

To ensure Configuration work is completed to required standards of quality within specified timeframes.

Key Responsibilities

The role is key in the Configuration Services team and is required to work closely with the Configuration Delivery Manager, Engineers, Customers, Services & Operations Team and the

Sales function of the business, working towards delivering high quality services exceeding customers' expectations. Exhibiting leadership qualities while resolving technical issues and serving as a link between subordinates and upper management

Additional information

Image deployment, Asset tagging, Peripheral installation & Configuration, BIOS settings, Data collection / Reporting, Technical support, Knowledge of PC and server hardware, computer architecture

Person specification

Essential

Desirable

Qualifications

MCP

MCSE - Apple Certified Support Professional (ACSP)

Experience

Strong knowledge of SCCM imaging, Microsoft OS, MDM deployments

Experience in MS Autopilot, Chromebook enrolment

Transferable skills / knowledge

Strives to increase personal productivity

Develops efficient work methods

Focuses on results rather than routines

Seeks ways to improve systems and services

Develops standards, procedures, and policies

Specialist training

Personal competencies
and qualities

Key Responsibilities

Configure and prepare machines for hardware and software installation.

Install and configure software products as per customer's specifications.

Assist with the installation/imaging, configuration of desktop computers, laptops & peripheral equipment, and software.

Liaising with the team supervisor with technical queries.

Test parts and software where required.

Assist with any other tasks in the workshop such as packing and unpacking machines.

Maintain high levels of quality within configuration.

Complete a minimum number of units (including installations, repairs, parts testing etc) per month.

Install and configure units within the quoted or agreed time limits.

Ensure that all procedures and checks are followed so there are no missing items or parts.

Keep management informed of any delays or problems.

Maintain an up-to-date knowledge of Client devices, hardware and software and a detailed knowledge of the XMA product range.

Perform other tasks in the department as deemed necessary

Additional information

Excellent knowledge of computer hardware

Experience in configuration, Image building, SCCM, Autopilot

Experience troubleshooting and replacing hardware on both desktop and laptop PC's.

Knowledge of PC & Server hardware, computer architecture and MS, Apple &Google operating systems.

Minimum 2 years knowledge of IT industry.

Good knowledge of server configuration.

Excellent customer service, interpersonal and communication skills.

Time Management skills

Team Player