This is a key role in the creation of a new Sovereign IT Service following disaggregation of Bi-Borough Service.
The postholder will bring seniority and expertise in order to ensure programme deadlines are met and will work along a number of allied roles.
This role acts as a key member of the Sovereign IT Programme team responsible for creating a Sovereign IT service for RBKC. The postholder will provide technical leadership and expertise to ensure successful transition.
The postholder will ensure the incumbent service architecture meets all relevant industry standards and will act as a design authority in signing off service specifications, workflows and templates for the new service. The role will also help to ensure RBKC services are ready to go live. The role will augment the expertise of existing SMEs and provide advice and guidance on transition steps.
Skills; Experience and Attitude
Excellent business & people leadership, confident in coaching other team members in areas of expertise
Responsible for the continuous service improvement through ensuring adherence to processes but also through review and improvement
Proven experience of innovation and capability growth leveraging new technologies as appropriate
Strong vendor management and negotiation skills, managing multiple vendors and suppliers
A broad knowledge of relevant sector, with ability to work across a range of projects, e.g. Cloud, Data Services, ERP, EUS, Cyber Security, Supply Chain, CRM, Strategy, IT solutions
Has experience in managing large-scale change in an operational support environment and/or working on enterprise level projects
Extensive experience in leading the design of end-2-end services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
Previous experience of transition management
Demonstrable experience of delivery and service excellence; displaying a high degree of knowledge relating to service management and ITSM toolsets
Stakeholder management and ability to convey complex messages and concepts to a broad audience of non-technical and technical groups
Awareness of other ITSM methodologies (CMMI, DevOps, CoBit)