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Client Account Manager

Riverside Recruitment Limited
Closing date
3 Jun 2022

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Contract Type
Full Time
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Job Title: Client Account Manager

Location: Midsomer Norton

Contract: Permanent

Hours: Full time 8.30am-5.30pm

Salary: Disclosed on Application

Are you a highly organised and enthusiastic individual who is driven, ready to perform and determined to succeed in giving great customer service? If so, we may have the perfect opportunity for you. Due to continued growth the business is looking for a Client Account Manager to join our exceptional team.

The ideal candidate will have proven experience in client facing roles, building on existing relationships, ensuring customer satisfaction by understanding their needs and communicating efficiently within our business. The Client Account Manager will work closely with the Contracts Team Leader, Business Development Team, IT Teams, Production Teams, Commercial Team, Legal Team and Project Management Team. You will enjoy the fast-paced environment and be the client's main point of contact, overseeing the daily, routine tasks involved with addressing the customer's needs and concerns and maintaining their account activities.

  • Manage a number of key relationships for our business so they stay with us and grow, in a competitive market.
  • Truly understand their business and ours in order to service the needs of both.
  • Manage their needs through our business efficiently and accurately, using the software we provide.
  • Monitor spending, querying and reporting potential issues.
  • Hold proactive discussions and meetings both with fellow staff and clients.
  • Propose opportunities to improve the service we provide to your line manager
  • Follow up with clients on a regular basis ensuring needs are being met.
  • Report any opportunities to fulfil additional needs of the client.
  • Co-ordinate internal and external resources to accomplish the desired outcome.
  • You must have the ability to manage numerous tasks every day in a very busy department
  • Ability to manage your time and remain effective and accurate is key.
  • Competent with Microsoft Office, especially Excel and Word
  • Have great communication skills with staff and customers
  • Willingness to travel when necessary for client reviews (currently all online)

Remote Working - Ordinarily not but currently due to Covid we do have some staff working from home and this may be a requirement from time to time.

  • 25 Paid Holidays + Bank Holidays
  • Company Pension Scheme
  • Competitive Salary
  • Career progression

For further information please contact Sally or to apply please submit your CV

Riverside Recruitment are acting as an employment agency in relation to this vacancy.
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