Working inside of IR35 for a well-established Public Sector organisation,1st line Call handler will be accountable for logging, providing support to all locations over the telephone using remote management tools.
Main duties and responsibilities -
* To log support incidents
* To reach or exceed the support targets for fault-call closure agreed with departmental management.
* Further support incidents by the close liaison with other ICT staff and third party contractors.
* Ensure that all support incidents are logged in the Service Desk call logging system and that support incidents and customers are updated daily until resolution/closure.
Ensure the timely and accurate answering and recording of all requests for resources.
Knowledge & Experience
Use of Information Technology such as windows-based systems and also Information Communication Technology such as telephony, email, fax
Customer service experience
High standards of personal professionalism
Excellent listening skills
Effective verbal and written communication skills
Prioritise and undertake numerous tasks simultaneously
Remain calm under pressure
*** There will be 2 shifts involved 8am-8pm and 8pm-8am, you will be doing a 7.5 hour shifts during these hours ***
This role is to start asap and will pay £10 p/h (PAYE) or £15.00p/h (Umbrella) inside the scope of IR35 - Shift work will be required
The rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles