IT Support Engineer

IT Support Engineer - Field based.

IT Managed Services business based near Haywards Heath. This is a great opportunity to join a fast-growing business which can offer career progression to the determined candidate.

Horizon Managed Services provides fully outsourced IT management and support to mid-tier businesses based in the South of England within the retail and warehousing sectors.

The candidate will have 1st/2nd line IT skills ideally looking to advance their career as there will be natural progression within Horizon.

The role will be field based, very much customer facing, so a high level of communication skill and empathy is expected.

The work will be varied and involve a blend of helpdesk and onsite support across our UK client base together with exciting IT project work and professional services.

The candidate will be working within a team of like-minded professionals and must be converse in todays latest technology, from installation through configuration and ongoing support.

Essential Desktop skills:

* Windows OS 7-10,

* Mac OSX

* Lenovo, HP, Dell and Apple hardware

Mobile devices

* Android and iOS

Essential server skills

* Windows Server (Apply online only) - AD, DNS, Group Policy, DHCP

* Dell and HP hardware

Hosted environments

* Microsoft 365 administration

* SharePoint administration

Networking,

* Fully converse in networking LAN and WAN configurations

* Network switch configuration including vLAN (HP hardware and Cisco Meraki)

* Routers

* Firewalls

* VPN, vLAN, DMZ, VOIP understanding

Experience using and administrating Microsoft 365, Teams & SharePoint

* Experience with Hosted Solutions (Exchange, Desktop, Server etc)

* Microsoft Azure

Remote Management systems

* Datto PSA and RMM experience an advantage (or other)

* TeamViewer

Qualifications required

* MCSA/MCSE, Microsoft accreditation

Experience within retail sector an advantage but not essential.

Driving License