12 Month Contract
Based in Basingstoke
We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating ability to deliver quality services in line with contractual commitments.
Responsibility of the service design for low, medium or high value / complexity deliveries into live service:-
Understand the customer's user base and IT operational structure;
Good understanding of services, solutions and strategic roadmap;
Development of detailed end-to-end service designs:-
Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
Impact Assessment (IA) of current operating and governance models against scope of work;
Identification of transition operating model where required;
Design of future operating and governance models;
Define, agree and implement pricing for service catalogue;
Identify test requirements to feed into overall test plan;
Identify and develop on-going support requirements;
Development and progression of the operational support requirements and service acceptance criteria.
Responsible for the revision of the run cost elements of the cost model where required;
Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
Definition of early life support requirements;
Specification and delivery of SA artefacts.
Process and service tooling design and integration requirements:-
IA of existing processes against client's process requirements;
Creation of processes and associated artefacts.
Writing service documentation as required by the delivery teams for use by operations;
Able to facilitate service readiness activities, to ensure a smooth transition;
Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives;
Negotiating, bringing consensus, with substantial experience of running workshops;
Commercially astute - working knowledge of the contractual obligations and associated constraints;
Self-motivating and objective setting;
Leadership skills for team co-ordination and motivation;
Excellent presentation skills both verbal and written.
Key Performance Indicators
Demonstrably operates as the overall infrastructure Customer Solution Architect [CSA] for large, complex solutions.
Regularly has large, complex designs, incorporating trade-offs from the original specification, accepted by the relevant business approval review, without any requirement for design changes.
Authors design and test documents for large, complex infrastructures, whose risk and cost elements are accepted by the overall CSA or Project Manager.
Can evidence regular contributions to customer forums, conferences and professional bodies.
Using company prescribed methodologies, can demonstrate a contribution to the definition of customer overall IT architecture, including new solutions or significant size and complexity and which contain solution components from contributing specialists