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General Manager - Worksop

The National Trust
Closing date
23 May 2022

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Contract Type
Full Time
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*General Manager - Worksop*


As General Manager you'll be the driving force behind opening our places to the public, and the main leadership role within a property group. You'll lead from the front, inspiring and motivating your team, turning strategy into reality and delivering across a broad range of operational areas as you bring nature, beauty and history to our members and visitors. You'll create an inclusive culture where everyone can feel a sense of belonging.

*What it's like to work here*

Clumber Park is a beautiful expanse of parkland, heath and woods covering more than 3,800 acres. Clumber was once the country estate of the Dukes of Newcastle. Although the house was demolished in 1938, there are many glimpses of its grand past to explore. From the Gothic-style chapel, often referred to as a 'Cathedral in miniature', you can follow in the footsteps of Dukes through the peaceful pleasure ground to the Walled Kitchen Garden where you can experience sights, scents and a taste of the past.
Clumber Park is visited by more than 750,000 visitors annually who come to enjoy the year-round colour and thriving wildlife. It is popular with walkers and cyclists and is a much-loved green space for locals as well as being part of the iconic Sherwood Forest which draws visitors from far afield. The property has seen significant growth over the last decade and this is predicted to continue.
You'll create a plan for the future following national and regional strategy. You'll lead a team of 100 staff and 300 volunteers, working with our regional and national specialist teams.
Reporting to the Assistant Director of Operations, you'll be part of a dynamic wider General Manager community across the Midlands & East of England region and you'll work with our internal Consultancy and external partners.

*What you'll be doing*

You'll manage several Heads of Department, each with their own speciality - from gardens and outdoors, to facilities, visitor experience, curatorship and collections care - and will work with regional commercial and let estate teams. You'll bring your motivational style to inspire your team to succeed across all areas of the property, to create the funds to invest back into further conservation and development.
You'll focus on providing inspirational leadership for staff and volunteers; the ongoing development of a great visitor experience with customer service at its heart; You'll manage risk and compliance; champion conservation - nature, buildings and collections.

*Who we're looking for*

You'll be an experienced and dynamic person. You'll need to love working with people and to be good at making things happen: you'll be an 'expert generalist' across a diverse remit. We have high visitor and revenue targets, so you'll need to be experienced with finances, people and projects.
With many skills in your toolkit, you'll need to demonstrate the following experience:

* An understanding of the challenges of managing visitors and conservation
* You'll be interested in our supporters and visitors and what matters to them
* Experience leading diverse operational teams including volunteers
* You'll be committed to inclusion and diversity
* You'll really care about our work, and you'll understand what makes a great visitor experience and make sure your high standards are evident across the property
* You'll be comfortable managing operational risk, understand the underpinning need for compliance and know what it means to hold others to account
Work at weekends and Bank Holidays as part of a Duty Management rota is required with this role

*The package*

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:

* Flexible working whenever possible

* Free parking at most locations

* Free entry to our properties for you, a guest and your children (under 18)

* Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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