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General Manager - Chesterfield

The National Trust
Closing date
23 May 2022

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Contract Type
Full Time
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*General Manager - Chesterfield*


As General Manager you'll be the driving force behind opening our places to the public, and the main leadership role within a property group. You'll lead from the front, inspiring and motivating your team, turning strategy into reality and delivering across a broad range of operational areas as you bring nature, beauty and history to our members and visitors. You'll create an inclusive culture where everyone can feel a sense of belonging.

*What it's like to work here*

Hardwick, an impressive Elizabethan masterpiece, with a world-class collection, garden, working flour mill and heritage listed estate, has something for everyone. We're passionate about caring for this wonderful property and visitors are at the heart of all we do. We're a busy, driven team, who like a challenge and work at a fast pace. We collaborate with each other and the wider property to engage, share our stories and provide a personal, tailored and exceptional service.
You'll create a plan for the future following national and regional strategy. You'll lead a team of 80 staff and 500 volunteers, working with our regional and national specialist teams. Reporting to the Assistant Director of Operations, you'll be part of a dynamic wider General Manager community across the Midlands & East of England region and you'll work with our internal Consultancy and external partners.

*What you'll be doing*

You'll manage several Heads of Department, each with their own speciality - from gardens and outdoors, to facilities, visitor experience, curatorship and collections care - and will work with regional commercial and let estate teams. You'll bring your motivational style to inspire your team to succeed across all areas of the property, to create the funds to invest back into further conservation and development.
You'll focus on providing inspirational leadership for staff and volunteers; the ongoing development of a great visitor experience with customer service at its heart; You'll manage risk and compliance; champion conservation - nature, buildings and collections.

*Who we're looking for*

You'll be an experienced and dynamic person. You'll need to love working with people and to be good at making things happen: you'll be an 'expert generalist' across a diverse remit. We have high visitor and revenue targets, so you'll need to be experienced with finances, people and projects.
With many skills in your toolkit, you'll need to demonstrate the following experience:

* An understanding of the challenges of managing visitors and conservation
* You'll be interested in our supporters and visitors and what matters to them
* Experience leading diverse operational teams including volunteers
* You'll be committed to inclusion and diversity
* You'll really care about our work, and you'll understand what makes a great visitor experience and make sure your high standards are evident across the property
* You'll be comfortable managing operational risk, understand the underpinning need for compliance and know what it means to hold others to account
Work at weekends and Bank Holidays as part of a Duty Management rota is required with this role

*The package*

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:

* Flexible working whenever possible

* Free parking at most locations

* Free entry to our properties for you, a guest and your children (under 18)

* Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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