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Property Operations Manager - Cranbrook

The National Trust
Closing date
23 May 2022

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Contract Type
Full Time
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*Property Operations Manager - Cranbrook*


We're looking for a Property Operations Manager to join us here at our beautiful Sissinghurst portfolio. As our new Property Operations Manager, you'll be accountable for the day-to-day management, visitor operations, and compliance for Smallhythe Place, Lamb House, and Stoneacre, all within the portfolio.
Working in partnership with the General Manager and colleagues as a key part of our leadership team, you'll set the longer-term vision and property business plans for all three properties, linking into the Trust's strategic objectives and all within the significance of our spirit of place.
This is a wonderful and unique opportunity to be the custodian of three wonderful properties and to bring about change and growth within a high-profile portfolio.
*This is a permanent, full-time opportunity working 37.5 hours per week. *Accommodation is available to the successful applicant at Yew Tree Cottage. The cottage is two-bedroomed and has a wonderful garden and off-road parking situated in a beautiful location just opposite Smallhythe Place. The accommodation comes with the responsibility of being a key representative, carrying out of hours cover for our properties within an agreed shared rota. Please see the additional staff duties list and property boundary map attached.
Accommodation is provided to the postholder for the proper or better performance of his or her duties in accordance with Trust criteria and HMRC rules.
This is a wonderful opportunity to live in a much sought-after area in Kent with beautiful surroundings and countryside and Tenterden is only a few miles away offering schools, shopping facilities, and much more.

*What it's like to work here*

The Sissinghurst portfolio consists of four properties and gardens open to visitors.
Sissinghurst Castle Garden is a highly personal garden planned by two people, Vita Sackville-West and Harold Nicolson, whose artistry was matched by their plant knowledge and who had an individual point of view. Sissinghurst has international significance and is considered as being one of the finest gardens open to visitors attracting circa 200,000 visitors each year.Lamb House in Rye came back into the management of the National Trust in 2018 and has since started to build a fantastic offer in the heart of Rye in East Sussex. Lamb House has strong literary associations and has previously been occupied by Henry James, E.F Benson, and Rumer Godden. Lamb House is a beautiful Georgian House with a large walled garden.
Smallhythe Place in Tenterden, Kent, was the home of Ellen Terry, an actor from the Victorian age. It is a wonderful early 16th-century house with a cottage garden and its own Barn Theatre set within beautiful surroundings.
Stoneacre is situated near Maidstone in Kent, the property is a half-timbered yeoman farmer's house dating from the 15th century, together with a wonderful garden, orchard, and meadows.
Combined the total number of visitors is around 270,000 and the opportunity to grow further at the smaller properties is there with careful management over a phased period.
Click here for more information about this location

*What you'll be doing*

You'll work closely with regional consultants and whole trust delivery managers whilst leading a small team of staff and volunteers to deliver excellent visitor service and conservation standards throughout all three of the smaller properties.
You'll carry out duty management and will set the rotas for both staff and volunteers. You'll play a role in identifying and developing projects and will be flexible and adaptable with your approach as you prioritise development opportunities.
With the support of our internal specialists, you'll be an inspirational leader and enthuse others to help deliver our plans, looking for fundraising opportunities to help engage with new partnerships and local communities.
*Please also read the full role profile attached to this advert.*

*Who we're looking for*

* A proven track record or experience of setting a vision and developing business cases for visitor attractions within a heritage sector (or similar)
* Experience in working across multiple sites whilst prioritising effectively
* Act as a representative and spokesperson for the properties with external media and press
* Build strong stakeholder relationships with local authorities and communities
* Demonstrable experience in running visitor operations including managing a team of staff and volunteers
* Experienced influencer and great communicator within a Leadership role
* A natural and enthusiastic ambassador who leads by example

*The package*

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:

* Flexible working whenever possible

* Free parking at most locations

* Free entry to our properties for you, a guest and your children (under 18)

* Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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