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Visitor Operations & Experience Manager - Basingstoke

The National Trust
Closing date
23 May 2022

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Contract Type
Full Time
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*Visitor Operations & Experience Manager - Basingstoke*


We're looking for a new Visitor Operations and Experience Manager on a fixed-term contract which is due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.
Based at The Vyne, this is a rare opportunity to take a leading role at a former Tudor powerhouse turned 17th-century family home, to provide an outstanding visitor experience and smooth running of visitor facilities. As a member of the portfolio Leadership Team, you'll be an instrumental part of The Vyne Portfolio to ensure our visitors have a safe and inspiring experience.

*What it's like to work here*

The Vyne is a busy property all year round which relies on the Visitor Operations and Experience Manager to lead on all things visitor related. Organising a team to fulfil everything from marketing the property, designing the events through to the visitor welcome creates a busy fulfilling role.
Leading a team of staff and volunteers, you'll play an important part in ensuring visitor experience and operational needs are built into everything you do. You'll use your expertise to feed into our business plans. You'll lead from the front and champion our values, ensuring everyone feels welcome and valued. Click here for more information about this location

*What you'll be doing*

You'll manage the delivery of an effective, safe and accessible visitor experience, leading day-to-day operations, developing engaging and meaningful interpretation to inspire and inform our visitors. With your team, you'll design and deliver year-round events such as Easter adventures in nature, Blossom and Autumn colours. Working in partnership with key stakeholders, volunteers and colleagues, you'll communicate our cause in everything you do. You'll also be leading in marketing and communications plans, bringing new and diverse audiences to our places, through carefully curated communications and programming.
As an advocate of great visitor experiences, you'll achieve high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent, welcoming and engaging. As a member of the leadership team, you'll have budgetary control and use our charitable funds carefully, for the benefit of our places.
You'll join a fantastic team and take part in duty management including weekends and managing the visitor operation and setting our strategic direction. This really is a role for someone who loves people and places.

*Who we're looking for*

* A true people person, always thinking of how visitors, staff and volunteers are experiencing the properties

* Good understanding of visitor operations and engagement

* Ability to engage with all partners, internal and external with ease and confidence

* Calm presence at the property, able to bring people together to create a united team across several places

* Can manage the operation i.e. rotas, budgets and planning across sites

* A leader who takes time to support, coach and mentor their team

*The package*

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Wherever you're from, and whatever your background, we want to hear from you - and it doesn't matter if you're jam first, cream first, or even if you don't like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:

* Flexible working whenever possible

* Free parking at most locations

* Free entry to our properties for you, a guest and your children (under 18)

* Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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