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IT Administrator

Employer
Sofidel UK Ltd
Location
UK
Salary
Competitive
Closing date
23 May 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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The Sofidel Group
The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 12 countries - Italy, Spain, the UK, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA - with more than 6,000 employees, net sales of 2,173 million Euros (2020) and a production capacity of over one million tonnes per year (1,428,000 tonnes in 2020). "Regina", its most well-known brand, is present on almost all the reference markets. Other brands include: Softis, Le Trèfle, Sopalin, Thirst Pockets, KittenSoft, Nalys, Cosynel, Lycke, Nicky, Papernet. A member of the UN Global Compact and the international WWF Climate Savers programme, the Sofidel Group considers sustainability a strategic factor with regards to growth and is committed to reducing its impact on natural capital and maximising social benefits, setting as objective the creation of shared added value for all stakeholders. Sofidel's greenhouse gas (GHG) emissions reduction targets to 2030 have been approved by the Science Based Targets initiative (SBTi) as consistent with reductions required to keep warming to well-below 2°C, in line with the goals of the Paris Agreement.
PURPOSE

Sofidel are looking to recruit an innovative and passionate newly IT graduate to join us at our Baglan site. The purpose of the role is to manage the network infrastructure and provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures.
This role will suit someone who is looking to enhance their IT knowledge and skills and able to work on their own as well as part of a team. The role is Monday to Friday, 37.5 hours per week.

MAIN RESPONSIBILITIES

* Provides technical support to users via email, phone and Help-Desk portal
* Manages the workstations and the necessary hardware peripherals
* Monitors hardware functionality and takes action where necessary
* Manages software installation and set up on computers according to the specifications given
* Trains end users on how to use new software and IT equipment
* Organises and schedules updates and maintenance with users
* Maintains repair and correction records
* Identifies deficiencies in network peripherals and equipment
* Identifies and suggests possible improvements to procedures
* Contributes to satisfying the continuing need for IT innovation and development
* Acts in compliance with Data Protection in line with current legislation and corporate policies
* Promotes a corporate culture based on safety
* Applies Corporate Principles and Values

Person Specifications:
* Strong communication skills.
* Previous experience in the job of at least two years; gained in a comparable position is preferred.
* Preferred work experience in a production and manufacturing industry with skills regarding production processes and industrial automation technologies and their interconnection.
* Good knowledge of Active Directory
* Good knowledge of IP networking protocols
* Working knowledge of HP network Switches (configuration and support)
* Working knowledge of Firewalls, preferably Palo Alto.
* Hands on experience of installing IT hardware and software
* Working knowledge of remote software solution/support. i.e. SCCM, Teamviewer etc.
* Willingness to travel on national and international territory for specific projects
* Disposability for local and remote availability
* Good knowledge of end-user systems based on MS Windows operating systems and in Active Directory domain environments
* Good knowledge of Server / Datacenter infrastructure, including VMware VSphere virtualisation
* Good knowledge of Network configuration and management of LAN, Wi-Fi, WAN, VPN access network equipment, preferably Cisco (Wi-Fi AP's) HP Procurve (Switches) and Palo Alto (Firewalls) Networks environments and Cisco VoIP systems.
* Good knowledge of IT security systems: antivirus, firewall.
* Good knowledge of Mailing systems and Office Automation applications: mail servers, SMTP, POP3, IMAP protocols utilising Office 2016 and 365
* Configuration and resolution of problems relating to mobile telephony (smartphones and tablets, Android and iOS environments) and VoIP telephony
* Familiarity with SAP Environment for IT administration, budgets and management is preferred
* Good attitude to teamwork and stress management skills
* Good organisational skills
* Good time management
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