Change your job, change your workplace, change your future...
Role: Service Coordinator
Located: Merstham, Surrey
Salary: To £23,000 plus company Bonus and large Company Benefits
Flexibility - Happy to talk flexible, remote and hybrid working
Ricoh is a global technology company specialising in strategic IT services, managed services, document management solutions, cloud-based technology and managed document services. We operate in more than 200 countries and regions, enabling individuals and organisations to improve the quality and productivity of office communications all over the world. We are proud of our reputation for being a great employer and we value the work of our greatest assets - our employees.
We transform businesses with imagination, clarity and vision. In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: "imagine.change".
Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".
Working alongside our governance manager, you will act as a single point of contact for nominated clients, for their Service activities and operational processes.
Ricoh UK Core Values
What you will be doing...
Review and analyse data to ensure that performance standards are maintained
Explore incidents, and assist in producing Service Improvement Plans
Update Action Documents on behalf of Management & Project Teams
Manage service jobs and respond to enquiries from customers and Production Team
Communicate and works directly with the Customer's IT department where needed
Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services
Monitor and manage activity to ensure service level agreements are met
Be the liaison for the customer in all matters concerning the services provided
You will ideally have...
Successful track record in a customer service role
Good level of presentation skills, for undertaking presentations to both internal and external customers
Conflict resolution skills
Intermediate MS Office Tools
Good communication skills written and verbal
Financial awareness, monitoring and co-ordination
Basic Printer, Multi-Function Printer and Multi-Function Device knowledge
In return for your commitment, you can expect...
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is also a role where you can excel within a fast-paced environment and succeed within a great organisation. Are you the right candidate for this key position? If so, we welcome your application.
We are an equal opportunities employer
Ricoh UK is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief