Field Service Engineer

iRecruit Specialist is working with a client that is in search of an IT Field Service Engineer to cover across the Midlands area to provide on site IT Support and resolutions to the customers of the company. The salary on offer is £25000 DOE and a company Van.

Key Tasks:

Receipt and response to customer calls from service desk

Diagnosis and resolution of logged problems

Have an understanding of the SLA requirement on each call logged

Ensure call is updated and closed in a timely manner

Escalation of issues where relevant

Adherence to company H&S and Quality procedures

Key Technical Skills Required:

A good knowledge of Networks and configurations

Experience with Cisco products

CCNA qualified or capability to attain accreditation

A good knowledge of Microsoft Products

A good understanding of Infrastructure within an IT environment

Ability to provide data cabling work when required

Good all-round troubleshooting skills

Personality skills:

Must be self-motivated

Must be able to work un-supervised, on own initiative

Must have good communications skills

Must be a logical thinker

Must work well in a team environment

Ability to share information

Be confident in both spoken and written communications

An excellent problem solver with strong analytical skills

Someone who likes to keep up to date with the latest technology

Can meet deadlines and maintain high standards even when under pressure