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Cloud Infrastructure Manager

City & County Healthcare Group
Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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Cloud Infrastructure Manager

About Us

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we're bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

The Role

Due to growth, we have an exciting opportunity to join the team in the IT Services Department for a Cloud Infrastructure Manager. This role is technical and is responsible for overseeing the operational efficiency of Private and public cloud environments. Reporting into the Head of Infrastructure with responsibility of reporting of Costs/KPI/Deadlines and suggesting overall improvement to the environment. The role requires experience of servers and networks, and working in a demanding environment Managing and delivering stable IT infrastructure to core business needs in large environments. This role also includes the management of the Infrastructure Engineer and contractors.

Duties & Responsibilities

Including, but not limited to:

• Working with the Head of Infrastructure and Cyber Security Manager to maintain business appropriate secure systems.

• Maintain all private and public cloud configuration documents and diagrams.

• Ensuring KPI's are met for the Infrastructure team

• Infrastructure Escalations including acting as a technical mentor.

• Provide guidance to Infrastructure Engineer's for complex problems.

• On-going proactive maintenance of Server and Network systems

• Research and development of new ideas and technologies to improve cloud Infrastructure

• Provide independent reviews of group-wide backup and recovery systems

• Provide independent reviews of Antivirus and security systems

• Proactive monitoring of Network, Server and Storage systems using group standard tools

• Responding to Data Centre notifications for failed hardware/software, and assign to appropriate Infrastructure Engineer as required

• Overseeing ongoing design and improvement of Disaster recovery

• Assisting in capacity planning and monitoring of storage and systems at all times

• Keeping up to date documentation of all servers, racks, systems and configurations

• Assist in development and maintenance of communication, dependency and reliance plan for system reboots and outages

• Escalating and owning calls that have been sent to Infrastructure line support in or outside vendors, returning the result and relaying resolution back to the Service Centre where needed

• Document solutions and technical plans

• Participate in all Critical Issue calls while on shift or on call and drive to resolution

• Delivery of projects including Client based device projects

• Proactively use Maintenance tasks to prevent support calls when possible and relay these plans to the Service Centre

Ideal Candidates

• A minimum of 5 years' experience in IT

A minimum of 2 years' management experience.

Customer Service driven individual who understands the importance of the person and the business behind the technology

• The ability to be Technical and commercial.

• Experience managing a team of engineers. Taking a lead across multiple projects.

• Business literate, confident and enthusiastic about technology

• Tenacious problem solver who demonstrates creativity in finding solutions

• HND level qualification in IT or similar

• MCSE/MCITP/CCNA certification or equivalent experience

This is a full time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.

City and County Healthcare Group is an equal opportunities employer
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