Head of IT Infrastructure

Employer
City & County Healthcare Group
Location
UK
Salary
Competitive
Closing date
11 Jun 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
Head of IT Infrastructure

About Us

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we're bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

The Role

Due to growth, we have an exciting opportunity to join the team in the IT Services Department for a Head of IT Infrastructure. This position requires leading a highly technical team of Infrastructure Engineer and Security Managers and is focused on Project and BAU Maintenance for both On-premise and Cloud Infrastructure and security. Working with Senior stake holders to provide Technically strategic decisions which will ensure the stability, reliability, scalability and security of the environment.

The role is highly technical and will be expected to lead from the front with a hands-on mentality of Projects and maintenance, taking responsibility for technical implementation and support the team where required mentoring technical ability.

Duties & Responsibilities

Including, but not limited to:

• Responsible for maximum up time in the business by continually reviewing monitoring platforms for risks.

• A supportive Leader providing support to team members where required.

• Responsible for reporting all risks and SLA's.

• Motivated and lead a technically minded team that embodies the company values and consistently enables the business.

• Ensuring the Infrastructure ticket queue is maintained.

• Delivery of key strategic projects promoting transition to cloud technologies.

• On-call as required to ensure all escalations are dealt with and services are maintained.

• Maximise uptime by ensuring risks highlighted by monitoring are addressed.

• Promoting ideas and new technologies which are aligned to business objectives

• Provide capacity planning information for major projects and highlight risks.

• Mentor and train Infrastructure Engineers

• Document solutions and technical plans.

• Participate in all Critical Issue and Solution management calls while on shift or on call and drive to resolution

• Provide Technical Governance across multiple projects and clients

• Lead in ensuring Disaster recovery is usable and fit for purpose.

Ideal Candidates

• Highly reactive and engaged, but can also demonstrate vision and foresight.

• Customer Service driven individual who understands the importance of the person and the business behind the technology

• Technical leadership experience with delivery and project ownership

• Analytic problem solver

• Demonstrate over 5 years of managing and delivering solutions for technical support and infrastructure management in large organisations.

• Able to translate non-technical objectives into Technical solutions whilst been commercially aware

• A minimum of BSc/BEng Technical degree

• Detail focused with the ability to identify risk.

• Experience in managing Senior Project stakeholders.

This is a full time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.

City and County Healthcare Group is an equal opportunities employer.

About Us

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we're bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

The Role

We are currently looking for a passionate and dedicated Desktop Support Manager to join our IT Services Team in Altrinchamon a full-time basis.

The Desktop Support Manager role will lead a team of engineers to coordinate and provide the support and maintenance within the organisation's desktop, laptop, mobile and thin client computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC, laptop, mobile and computer related hardware/equipment to ensure optimal computing performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance for 2nd line service desk issues for MDM or deployment related issue . The role has asset management responsibilities for maintaining accurate tracking of IT assets within the business, as well as effectively controlling stock and wastage.

Duties & Responsibilities

Including, but not limited to:

Line management of the Desktop support Team.
Management of MDM platforms.
Manage Desktop services queue and motivate and support team to keep tickets to manageable level.
Raising purchase orders, ordering of IT equipment and stock management
Provide maintenance ad-hoc or on a schedule for all required hardware/equipment.
Use defined processes and procedures for maintaining and improving asset management
Work with Service Desk, Infrastructure and Business transformation teams on relevant deployments and projects to implement new hardware and software into the desktop services environment as needed
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed when Service Desk support have been unsuccessful
Ideal Candidates:

A minimum 4 years experience in desktops services or similar.
Proven management experience.
The ability to run an efficient Desktop/Laptop/Mobile estate.
Strong customer-service orientation.
Must have SCCM experience.
Self-motivated and directed, with the ability to effectively prioritise and execute tasks in a high-pressure environment
Lead and support the desktop services team.
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
This is a full time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.

City and County Healthcare Group is an equal opportunities employer

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